CONCIERGE / ACTIVITIES

Investors' Property Services is a 46-year-old, privately held full-service residential and commercial real estate company that puts people before profits. The Concierge/Resident Activities team member is the welcoming face of the community — greeting guests, residents, and employees, managing front-desk operations, and planning resident events and engagement activities that build a strong sense of community. The ideal candidate is customer-focused, organized, and energized by working with people, equally comfortable behind a front desk and out in the community.

Essential Duties & Responsibilities:

Concierge & Front Desk

• Greet residents, guests, and visitors; answer inquiries and give directions.
• Manage reception and telephone duties; take complete, accurate messages and route them promptly.
• Organize and distribute notices to residents, the Community Manager, and department coordinators.
• Maintain a neat, welcoming front desk and entry area; perform light housekeeping in common areas and guest restrooms.
• Provide general office administrative support, including phones, email, and processing resident payments as needed.

Resident Relations & Activities

• Serve as a primary point of contact for residents; address questions, concerns, and service requests with professionalism and care.
• Build genuine relationships with residents, families, and team members to grow resident satisfaction and retention.
• Plan, coordinate, and host resident events and initiatives that promote a strong, welcoming community; promote them through newsletters, flyers, digital channels, and in-person outreach.
• Manage service requests in ResMan, coordinate with maintenance for timely completion, and conduct routine property walks to maintain community standards.
• Maintain accurate records of resident interactions and operational activities; uphold confidentiality of resident information at all times.

Team Collaboration

• Partner with the Community Manager and on-site team across departments to achieve resident satisfaction and operational goals.
• Remain dedicated to company standards; open to feedback and review. Perform additional duties as assigned.

Qualifications:

Education & Experience

• High school diploma or GED required.
• At least 1 year of customer service, hospitality, or administrative experience.
• 1–3 years in property management, front desk, or events/engagement preferred.
• Property management software experience (ResMan preferred).

Skills & Competencies

• Strong customer service and communication skills.
• Excellent organization and multitasking; attention to detail.
• Problem-solving and conflict resolution.
• Genuine desire to help others; work well independently and on a team.
• Proficiency in Microsoft Office (Word, Excel, Outlook); able to learn new web-based tools quickly.

Work Environment & Physical Demands:

Office-based with frequent walking and standing throughout the residential community to greet and speak with residents, employees, and vendors. Regular in-person attendance is essential; this is not a remote-work position. Occasional evening or weekend flexibility may be required for resident events.

Regularly required to sit and operate electronic devices; occasionally required to walk, stand, use hands to handle or feel, reach, climb, balance, stoop, kneel, or crouch. Must regularly lift and/or move up to 10 pounds, and occasionally up to 25 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.