Mortgage Loan Originator

Overview

At R.I.A. Federal Credit Union a Mortgage Loan Originator’s (MLO) primary focus is to improve the financial well-being of our members. This is accomplished through:

• Relationships: Proactively attract new business through networking throughout our community, building and maintaining relationships with real estate agents, financial planners, builders, etc.
• Integrity: Must have excellent interpersonal communication, as we pride ourselves in providing outstanding service to our members in a manner that is ethical, transparent, and professional.
• Action: Not content with “business as usual,” R.I.A. is action oriented. From helping a member solve a financial challenge to positively impacting the community through volunteering and sponsorships, R.I.A. is motivated to action.

Essential Functions

Reasonable accommodation can be made to enable individuals with disabilities to perform the essential functions.

1. Self-motivated and able to multi-task in a fast-paced environment.
2. Meet with mortgage loan borrowers on the phone and in person, advising and guiding them throughout the entire loan process.
3. Maintain knowledge of and comply with all laws and regulations that are applicable to the duties outlined in this job description and any other duties you may be assigned including but not limited to SAFE Act, NMLS, RESPA, Bank Secrecy Act (BSA) and Office of Foreign Asset Control (OFAC) policies, procedures, and regulations.
4. Maintain knowledge of and comply with laws, regulations, policies, and procedures applicable to first, second and secondary market mortgage loans.
5. Knowledge of competitors’ rates, terms, etc.
6. Call upon leads with members and non-members.
7. Takes complete applications and analyzes in order to make an informed loan decision.
8. Collects and verifies supportive documentation for loan files as required by underwriting guidelines.
9. Provides excellent member service 100% of the time and communicating on what to expect and setting timelines.
10. Ability to prioritize assignments and organize work efficiently, to handle large volumes of details.
11. Explain reasons for denial and explore options for members when loans are turned down.
12. Create and submit loan package for Underwriting.
13. Satisfy all stipulated conditions received from Underwriting.
14. Cross-sell and promote credit union products and services.
15. Maintain good relationships with members by having excellent follow-up strategy.
16. Maintain filing system and procedures to monitor that the required documentation is received and reviewed in a timely manner.
17. Attend and participate in continuing education, meetings, and events.
18. Maintain ongoing communication with your supervisor informing him/her of all pertinent problems, irregularities, new developments, changes, and other important information within your area of responsibility.
19. Maintain a professional image and a courteous attitude toward coworkers, members, management, and the community.

Competencies

• Leadership
• Business Acumen
• Confidentiality
• Financial Acumen
• Ability to Problem Solve
• Respectful
• Collaborative
• Teachable
• Can Learn and Evolve
• Self-motivated
• Able to multi-task in a fast-paced environment
• Dependable and Dedicated
• Adaptable
• Trustworthy/Ethical
• Active Listener
• Attention to detail and solid organizational skills
• Able to multi-task in a fast-paced environment
• Strong written and verbal communication skills; comfortable making presentations
• Takes Initiative
• Relates well to employees at all levels; relationship-builder

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time to adjust and adapt to the changing needs of the business.  Management has the right to revise this job description at any time. 

Required Education and Experience

1. Associate degree or commensurate work experience required.
2. 2 years mortgage loan experience preferred.
3. Prior sales experience is desirable.

Type/Expected Hours of Work

This is a full-time position. While normal hours of work and days for R.I.A. Federal Credit Union are Monday through Friday, 8:00 a.m. to 5:00 p.m., hours for this position reflect administrative attendance, but may vary based on job-related requirements.   

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to spend considerable time sitting at a desk, completing work using a computer, regularly answers phone calls and interacts with employees at all levels of the organization. The employee will occasionally lift and move up to 10 pounds.

Travel

Less than 10% travel.

EEO Statement

R.I.A. Federal Credit Union believes in equal employment opportunity for all employees and applicants for employment. Our company’s success depends on the effective utilization of qualified individuals regardless of their race, creed, color, religion, sexual orientation, age, ancestry, national origin, disability, military or veteran status or any other characteristic protected by law.  We will not discriminate on the basis of these characteristics in a personnel action including, but not limited to, hiring, training, promotions, transfers, demotions, benefits, compensation, discipline, termination and any other conditions or privileges of employment.