Refractory Field Supervisor

JOB SCOPE: 

The basic function of the Refractory Field Supervisor is to supervise foremen and crew on offsite projects. He/She is responsible for working as a team with the safety technician to provide a safe working environment. He/She is also responsible for maintaining a quality oriented, productive, and harmonious job site and completing projects on time. 

REPORTING RELATIONSHIPS:

• The Refractory Field Supervisor reports directly to and is fully accountable to the Construction Superintendent or Project Manager.
• There are no positions that report directly to the Refractory Field Supervisor when he/she is not managing a project. However, when he/she is managing a project then the crew will report to the Refractory Field Supervisor.

AUTHORITY:

The Refractory Field Supervisor is granted sufficient authority by the Construction Superintendent to accomplish all the responsibilities and duties that are established for this position.

RESPONSIBILITIES:

The responsibilities of the Refractory Field Supervisor include but are not limited to the following:

• Maintain a safe working environment.
• Ensure that all required paperwork is accurately completed and submitted when required.
• Monitor the performance of employees, suppliers, and subcontractors to ensure quality workmanship and materials.
• Ensuring the safe, on time, on budget completion of all jobs under his/her management.

DUTIES AND TASKS:

The Primary duties of the Refractory Field Supervisor include, but are not limited to the following:

• Maintain a safe working environment.
• Report all work-related injuries to appropriate personnel in a timely manner and ensure documentation.
• Implement Company Policies in a fair and consistent manner.
• Support all safety technicians on the job site and ensure that any corrective action is required it will be taken.
• Make frequent visual inspections of all work in progress to guarantee workmanship and quality.
• Approve, by visual inspection, each task as it is completed.
• Participate and approve initial project set up (personnel, equipment, material).
• Maintain a complete and thorough job log including photographic documentation of scope changes, quality, work progress, technical issues, costs, and any other pertinent information.
• Coordinate materials, equipment, small tools, and consumables for the project to ensure the job is cost effective and there are no work stoppages or waste.
• Report all changes in scope or scheduling to the Project Manager. After approval of changes, implement plan with project team.
• Always be courteous and respectful to clients, field personnel, and coworkers.
• Be aware of potential personnel problems; be proactive to address issues with project manager and personnel to avoid major problems.
• Monitor quality, safety, productivity, efficiency, and general morale on the project. Report all incidents contrary to these efforts and assist in developing corrective action plans.
• Post audit all completed jobs to improve estimating accuracy and employee, supplier/subcontractor performance.
• Actively participating in staff meetings.
• Resolve customer complaints as quickly as possible, and to the satisfaction of the customer whenever possible.
• Ensures that all relevant paperwork, including Change Orders, is processed per company guidelines.
• Monitor the quality of work produced and resolve employee and subcontractor performance and work-related issues.
• Promote continuous improvement in Company operations.
• Completes any other projects or tasks that may be assigned by the Construction Superintendent.

REQUIREMENTS:

Education:      

• Required: High School degree or equivalent
• Preferred: Two years additional education from an accredited college majoring in engineering and/or construction management

Experience:

• Required: At least five (5) years’ experience in a supervisory position in the REFRACTORY INDUSTRY and at least two (2) years’ experience as a field supervisor estimating project costs/schedules
• Preferred: At least ten (10) years’ experience as a field supervisor managing REFRACTORY CONSTRUCTION PROJECTS and five (5) years’ experience estimating project costs/schedules

Skills / Knowledge / Abilities:

• Knowledge of the refractory, commercial - industrial construction business, products, suppliers, and major players.
• Knowledge of plant specific safety skills.
• Must have a strong technical background in the refractory industry.
• Must possess strong leadership skills.
• Must be able to adapt to a changing workload and priorities.
• Ability to communicate with personnel who often are unclear as to their needs. Must be able to problem solve for these people and relay that information in a concise and effective manner to the appropriate parties.
• Ability to communicate and work closely with a diverse group of people, including R & H Quality Refractory Services, Inc. employees at all levels, sub-contractors, suppliers, regulatory agencies, and other outside professionals with whom R & H Quality Refractory Services, Inc. deals on a regular basis.
• Ability to understand and use basic math formulas.
• Ability to read, write, and speak English to read requests for proposals, correspondence, and communicate with current and prospective subcontractors, suppliers, customers and employees.
• Seek guidance and direction as necessary for performance of duties.
• Demonstrate good judgment in investigating and solving problems.
• Respect the confidentiality of R & H Quality Refractory Services, Inc., customer, and personnel information.
• Maintain cooperative working relationships with other department personnel.
• Demonstrate ability to tactfully handle difficult situations.
• Consistently show ability to recognize and deal with priorities.
• Perform duties in an independent manner with minimal direction and supervision.
• Recognize and perform duties which need to be performed although not directly assigned - assisting others as needed.
• Always provide proper notification and advance notice of absence.
• Arrive at job when scheduled.
• Assume responsibility for staying aware of changes in R & H Quality Refractory Services, Inc. policies and procedures.
• Maintain a well-groomed proper appearance appropriate for the position and situation.

MEASURES OF PERFORMANCE:

The performance of the Refractory Field Supervisor shall be considered acceptable when the following have been accomplished:

• Cost estimates and schedules are accurately prepared on a timely basis.
• Professionalism is demonstrated in dealing with customers, suppliers, subcontractors and the public, maintaining a solid image in the community.
• Customer complaints are kept to a minimum and are resolved quickly and to the customer’s satisfaction whenever possible.
• All schedules are updated daily/weekly and accurately reflect the current status of all projects under his/her management.
• Paperwork is accurately completed on time and submitted to the appropriate personnel.
• The Construction Superintendent is continually informed of all issues that may affect the safety, quality, cost and/or schedule of the jobs under the control of the Refractory Field Supervisor.
• Projects are safely completed on time and within the budgeted cost estimates.
• Continuous improvement actions are realized that contribute positively to the company’s profitability.
• Satisfactorily completes all other duties and tasks assigned by the Construction Superintendent.