What are the responsibilities and job description for the Principal Engineer - IT Operations position at QVC?
Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.
Your Opportunity, Your Team
Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits. QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance. If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.
Your Opportunity, Your Team
- Reporting to the Director, Platform Engineering, you will support QVC. In this role, you will transform how the organization understands, operates, and continuously improves its technology platforms. You will bridge the gap between engineering and operations, enabling a unified approach to platform health, performance, and reliability.
- This role is remote; job seekers must reside in one of the following states to be considered: NJ, DE, PA. This role may require you to be on site at our West Chester, PA as needed. Relocation is not provided.
- Lead the design and evolution of modern IT Operations platforms, combining observability, event management, and service management into a cohesive ecosystem.
- Define enterprise-wide patterns for tools such as Dynatrace, ServiceNow, and Stonebranch, ensuring consistent and value-driven adoption across teams.
- Drive the integration of operational tooling to enable end-to-end visibility, correlation, and actionable insight across services and user journeys.
- Embed observability and operational requirements into platform and application design, shifting operations left within the delivery lifecycle.
- Act as the senior technical authority for operational platforms, leading complex investigations and driving root cause and systemic improvements.
- Design and implement intelligent alerting and event management strategies to significantly reduce noise and improve signal quality.
- Lead the evolution of incident, problem, and change practices through automation and effective use of ServiceNow workflows and integrations.
- Champion automation and self-healing capabilities, reducing manual intervention and enabling proactive and predictive operations.
- Collaborate across engineering, SRE, and operations teams to align on reliability targets, service health metrics, and operational standards.
- Mentor engineers and operational teams, building capability in modern observability, reliability engineering, and operational excellence practices.
- Bachelor's Degree in Computer Science or related field, or equivalent combination of education and experience.
- 10 years of IT experience, including 5 years in operations or platform engineering with hands-on expertise in monitoring, application development, and performance tuning.
- 10 years of experience mentoring and coaching technical teams, including conflict resolution and collaboration.
- 10 years of experience presenting complex technical concepts to diverse audiences, both verbally and in writing.
- 10 years of experience in road mapping, blueprinting, and risk assessment, leveraging emerging technologies to deliver business value.
- Technical certifications such as Applications Development, Network/Cisco, Linux, Windows, etc., preferred.
Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits. QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance. If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.