What are the responsibilities and job description for the Fulfillment Operations Supervisor position at QVC?
The Cornerstone brands deliver inspirations that help customers enjoy, enhance and celebrate life. Cornerstone comprises four interactive, aspirational home and apparel lifestyle brands: Ballard Designs®, Frontgate®, Grandin Road® and Garnet Hill®.
Your Opportunity, Your Team
The Operations Supervisor supports Cornerstone Brands, and ensures that service levels are being met pertaining to production goals and quality daily, as well as to provide training, development, and leadership to ensure associates are productive and successful. You will support the Outbound department at our Union Center fulfillment center and report to the Sr Operations Manager.
Where You'll Work
This role is onsite and will require you to work from our West Chester, OH fulfillment center daily. Relocation assistance is not available for this role.
What You'll Do
Meet all service level requirements and monitor workflow pertaining to assigned department.
Responsible for performance related to meeting/exceeding company standards, holding associates accountable, performing follow-ups, and ensuring standards are being always maintained.
Maintain and issue all paperwork related to performance, procedures, and evaluations promptly.
Train and give recognition to associates.
Promote a safe, clean, and organized work environment.
Provide excellent customer service with a commitment to perform at or above expected service levels.
Responsible for daily staffing needs including the transfer of hours out of and into the department.
All other duties as directed by CSI management
What You'll Bring
Bachelor's degree in Business, Supply Chain, Distribution, Logistics or related field, or an equivalent combination of education and experience.
3 years supervisory experience in a Distribution Center environment.
Able to prioritize while delegating accordingly.
Ability to prepare and analyze reports for production and quality, including proficiency in Microsoft Excel (can maintain complex spreadsheets).
Strives to exceed all company requirements and industry standards related to the job.
Promotes a professional work environment at all times.
Can train, develop and motivate associates to become successful, thereby increasing job satisfaction and improving retention.
#LI-JM1
Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.
QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance.
If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.