Call Center Agent

Job Overview

SelectUSA is seeking a professional and articulate Call Centre Agent to join our team in Washington, D.C., United States. This is a Full-time position offering a competitive hourly wage of $25 - $45 USD per hour. As a first point of contact, you will play a crucial role in supporting SelectUSA's mission to facilitate job-creating business investment into the United States. The ideal candidate will be an exceptional communicator, highly organised, and committed to providing a first-class service to a diverse range of international and domestic stakeholders. You will be responsible for handling enquiries and providing accurate information in a dynamic and professional environment.

Responsibilities

• Serve as the primary point of contact for inbound telephone and email enquiries from businesses, investors, and economic development organisations.
• Provide accurate and timely information regarding U.S. investment climates, federal regulations, and available resources.
• Professionally manage outbound communication to follow up on enquiries and provide additional support.
• Maintain detailed and precise records of all stakeholder interactions within our CRM system.
• Identify and assess enquirers' needs to achieve satisfaction and resolve issues effectively.
• Escalate complex queries to the appropriate internal specialist or department for resolution.
• Adhere to communication procedures, guidelines, and policies to ensure a consistent and high-quality service.
• Continuously develop your knowledge of the services and resources offered by SelectUSA.

Qualifications

• Proven experience in a professional call centre, customer service, or client-facing role.
• Exceptional verbal and written communication skills with a professional telephone manner.
• Strong active listening skills and the ability to adapt and respond to different types of characters.
• Excellent organisational and time-management skills, with a keen attention to detail.
• Proficiency in using CRM systems and the Microsoft Office Suite.
• A proactive approach to problem-solving and the ability to handle enquiries with patience and empathy.
• A minimum of a high school diploma or equivalent; a degree in business, communications, or a related field is desirable.
• An interest in international business or economics would be a significant advantage.

Benefits

• A competitive benefits package is available for full-time employees.
• Opportunity to work within a mission-driven organisation making a tangible economic impact.
• A supportive and collaborative team environment.
• Opportunities for professional development and training.