What are the responsibilities and job description for the Assistant General Manager position at Quorum Hospitality?
Join our team as an Assistant General Manager at Hyatt Place Fort Worth/TCU!
Envision a role where your leadership directly influences the guest experience, where every day is an opportunity to elevate service and drive operational excellence. We’re searching for an Assistant General Manager who is passionate about shaping extraordinary guest experiences and inspiring a dedicated team. This hands-on role focuses on maximizing profitability, guest satisfaction, employee development, and ensuring the smooth operation of the hotel.
This role can lead to significant career opportunities and growth for the right leader. Located on the campus of TCU, this award-winning hotel operates as a full-service hotel with 3 bars, 7000 SF of meeting space and high expectations for excellence in every interaction.
Your Role
As the Assistant General Manager, you will be instrumental in ensuring the efficient operation of the hotel. Your mission is to support the General Manager in all aspects of hotel management, including revenue generation, cost control, and team development. Some of your key responsibilities include:
Quorum Hospitality, ranked among the nation's leading hotel management companies, has been delivering value-driven hospitality solutions since 1987. Our diverse portfolio features renowned hospitality brands such as Marriott, Hilton, Hyatt, and IHG, highlighting our commitment to excellence in customized management. Our team is dedicated to building strong relationships and providing exceptional service that benefits guests, owners, and team members alike. Headquartered in Plano, Texas, and Newport Beach, California, we pride ourselves on fostering a culture of integrity and innovation.
Envision a role where your leadership directly influences the guest experience, where every day is an opportunity to elevate service and drive operational excellence. We’re searching for an Assistant General Manager who is passionate about shaping extraordinary guest experiences and inspiring a dedicated team. This hands-on role focuses on maximizing profitability, guest satisfaction, employee development, and ensuring the smooth operation of the hotel.
This role can lead to significant career opportunities and growth for the right leader. Located on the campus of TCU, this award-winning hotel operates as a full-service hotel with 3 bars, 7000 SF of meeting space and high expectations for excellence in every interaction.
Your Role
As the Assistant General Manager, you will be instrumental in ensuring the efficient operation of the hotel. Your mission is to support the General Manager in all aspects of hotel management, including revenue generation, cost control, and team development. Some of your key responsibilities include:
- Ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting all departments.
- Assist the General Manager as needed in revenue generation programs. Participate in the sales effort by meeting on-site contacts for evening functions, greeting important clients, and participating in sales calls with Sales Team members.
- Assist in the development of managerial and hourly employees through the implementation of approved training programs.
- Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction.
- Assist with recruiting, hiring, and training for all departments.
- Assist the General Manager with the creation of financial reports.
- Assist in oversight of AR/AP, payroll, month end, etc.
- Assist in creating a positive team-oriented environment that focuses on the guests through employee development and motivation.
- Ensure compliance with Preventative Maintenance and Deep Cleaning Programs through the daily and/or weekly inspection of rooms with the Housekeeping Manager and Property Engineer.
- Ensure that employees are always attentive, friendly, courteous, and efficient in their interactions with guests, management, and all other employees.
- Support Operations departments and be in the public areas during peak times, greeting guests and helping as needed.
- Participate in required M.O.D. coverage as scheduled.
- Other duties as assigned.
- At least 3 years progressive experience hotel operations.
- Previous supervisory experience required.
- A high school diploma or equivalent is required; a 2 to 4-year college degree is preferred.
- Must be proficient with Windows operating systems.
- Flexible availability. Weekends and Evenings are required.
- Health Benefits – Comprehensive Medical, Dental, and Vision insurance available starting the first of the month after just 30 days.
- Vacation & Paid Time Off – Take time to relax and recharge.
- 401(k) Retirement Plan – Secure your future with our generous company match.
- Education Program – Further your career with our tuition reimbursement program.
- Hotel Travel Discounts – Explore the world with special rates.
- Daily Pay – Access your earnings when you need them with this flexible benefit.
Quorum Hospitality, ranked among the nation's leading hotel management companies, has been delivering value-driven hospitality solutions since 1987. Our diverse portfolio features renowned hospitality brands such as Marriott, Hilton, Hyatt, and IHG, highlighting our commitment to excellence in customized management. Our team is dedicated to building strong relationships and providing exceptional service that benefits guests, owners, and team members alike. Headquartered in Plano, Texas, and Newport Beach, California, we pride ourselves on fostering a culture of integrity and innovation.