Administrative Support Specialist

Summary:

Serve as a Liaison between the customer and various internal departments. Establish and maintain relationships with customers on behalf of the company by taking responsibility for each customer contact and ensuring that all customer requirements are met.

Primary responsibilities:

• Data entry, Order entry, and order follow-ups
• Cross-train in handling incoming calls on the 9-line phone system; assisting customers with stock orders and product inquiries; overseeing the reception area; greeting and assisting customers and office visitors; providing shipping information; and supporting purchasing activities.
• Become familiar with the promotional products industry and continuously expand on product knowledge to assist customers on the phone and in person.
• Assist the Administrative department with workflow/projects
• Sort postal mail, Scan documents, file, send emails and faxes
• Assist CS and Sales as needed
• Produce reports in Excel and Word, presentations, and briefs
• Other duties as assigned

Requirements:

• Excellent attention to detail
• Proficient in Microsoft Office, Word, Excel and Outlook
• Ability to multitask and prioritize workload in a fast-paced environment
• Current or recent work experience
• Outstanding organizational and time management skills
• Ability to work in a team environment
• Proficient in working with numbers
• Maintain a high level of confidentiality
• Ability to learn the company’s computer system
• Maintain a high level of confidentiality

Schedule:· Full Time with benefits· Monday-Friday 8:30-5 _40 hours a week.

Job Type: Full-time

Pay: From $15.73 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Paid time off
• Referral program
• Vision insurance

Experience:

• Customer service: 2 years (Preferred)

Ability to Commute:

• Hanover, PA (Required)

Ability to Relocate:

• Hanover, PA: Relocate before starting work (Required)

Work Location: In person

Salary : $16