Assistant Underwriter- Client Specialist III (Hybrid)

This position currently follows a hybrid work schedule, with three in-office days. Tuesday and Thursday are Company anchor days, and the third day will be worked out with your manager.

POSITION SUMMARY:

The Underwriting Client Specialist III is a high-level underwriting operations role focused on strategic risk evaluation, process optimization, and advanced client relationship management. This position serves as a key liaison between underwriting, agents, and internal stakeholders, ensuring the efficiency and accuracy of policy transactions while providing technical expertise and mentorship.

With a deep understanding of underwriting principles and data-driven decision-making, the Underwriting Client Specialist III takes on more complex risk assessments, collaborates on business strategy, and contributes to cross-functional initiatives. This role requires a proactive leader with strong analytical skills, exceptional communication abilities, and a problem-solving mindset.

*This role supports all underwriting with an immediate focus on Personal Lines.

Principal Accountabilities:

1. Planning and Delivery:

•Conduct highly complex risk evaluations, reviewing underwriting data, financials, and market trends to provide comprehensive policy recommendations.

•Apply expert-level knowledge of insurance products and regulations to ensure compliance with underwriting guidelines.

•Serve as a technical underwriting expert, guiding underwriters and client specialists in making sound underwriting decisions.

•Participate in and lead underwriting audits to assess risk exposure and ensure adherence to best practices.

•Manage escalated cases, providing customized underwriting solutions while maintaining a balance between risk management and customer service.

2. Business Insight and Analytics:

•Utilize advanced data analytics and underwriting metrics to drive operational improvements, influencing decision-making at a strategic level.

•Develop and refine underwriting workflows and automation solutions to improve efficiency and reduce manual errors.

•Collaborate with IT and analytics teams to enhance underwriting systems and ensure seamless policy processing.

•Monitor industry trends and competitor insights, proactively recommending adjustments to underwriting policies and pricing strategies.

•Drive initiatives to improve customer experience, risk selection, and overall underwriting profitability.

3. Communication and Relationship Building:

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Act as a primary escalation point for complex agent inquiries, providing expert guidance and customized solutions.

•Lead agency visits, training sessions, and relationship-building efforts to strengthen partnerships with external stakeholders.

•Foster collaborative relationships between underwriting teams, sales, and customer service to ensure seamless policy servicing.

•Provide clear, concise, and persuasive communication to align underwriting teams, agents, and clients with company goals.

4. Leadership:

•Mentor and coach junior underwriting specialists, sharing knowledge and fostering a culture of professional growth.

•Serve as a go-to resource for internal underwriting teams, offering support and training on underwriting principles, industry trends, and system updates.

•Take an active leadership role in cross-functional projects, ensuring underwriting perspectives are well-represented in company-wide initiatives.

•Champion continuous improvement efforts, identifying inefficiencies and implementing solutions that enhance underwriting effectiveness

5. Compliance & Regulatory Alliance:

•Ensure compliance with insurance regulations, underwriting guidelines, and corporate policies.

•Stay current on compliance requirements, industry best practices, and evolving underwriting laws making necessary recommendations for process adjustments.

•Conduct periodic underwriting training sessions to keep the team informed of new guidelines and emerging risks.

Job Requirements:

Experience:

•Minimum 3-5 years of experience in an underwriting and/or insurance operations role preferred.

•Strong knowledge of property and casualty insurance products required; comprehension with Personal Lines strongly preferred.

•Demonstrated ability to handle complex underwriting decisions, escalations, and policy negotiations.

•Prior experience working with underwriting technology, automation tools, and data analytics is highly desirable.

Education:

•Bachelor’s degree preferred but not required.

•Further education/experience in insurance-related fields is an advantage.

Skills:

•Expert-level underwriting knowledge with strong analytical and problem-solving abilities.

•Advanced proficiency in underwriting software, risk modeling tools, and data analytics platforms.

•Strong leadership, mentorship, and team collaboration skills with the ability to drive initiatives and influence change.

•Exceptional communication abilities, both written and verbal, with the ability to engage with agents, clients, and internal teams effectively.

•Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment.

•Strong business acumen, with the ability to assess profitability, risk exposure, and market trends to influence underwriting decisions.

Salary Range: $58,000 – $62,000 per year. This range is a good faith estimate which reflects the annual salary we reasonably expect to pay for this specific full-time position at the time of posting. The actual salary offered will be based on several factors including the candidate’s experience and qualifications.

Job Type: Full-time

Pay: $58,000.00 - $62,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Experience:

• property and casualty insurance: 1 year (Required)

Ability to Commute:

• Quincy, MA 02169 (Required)

Work Location: Hybrid remote in Quincy, MA 02169

Salary : $58,000 - $62,000