Academic Advising Specialist - Quincy College

POSITION SUMMARY: The Academic Advising Specialist will deliver holistic, personalized, one-to-one advising to students at Quincy College. The Academic Advising Specialist will be responsible for implementing advising programs and interventions to promote student success and to support students' transition to the Institution. The Academic Advising Specialist will also be responsible for interpreting and explaining College policies and procedures; will serve as an advocate for students, when appropriate; and will act as an advising resource for Quincy College faculty advisors The Academic Advising Specialist will be expected to be in regular communication with all students, follow up with advisees, and conduct day-to-day advising appointments. The role includes providing prospective and current students, high school guidance counselors, and all college constituents guidance information and support relative to the admissions/enrollment/success process including but not limited to admissions, financial aid, registration, and academic advising. This role will provide support to all prospective and current Quincy College students.

ESSENTIAL FUNCTIONS:

• Deliver student-centered academic advising to first-year, transfer, and continuing students.
• Promptly and courteously respond to emails, phone calls, and other requests from students, campus partners, and external constituents.
• Schedule appointments to meet with current students to provide information about the college and address academic issues or concerns.
• Maintain notes based on advising appointments.
• Assist in administrative responsibilities for the office, including assistance with all college-wide events, including but not limited to, College Transfer Fairs, New Student Orientation, Open Houses, and Commencement, welcome sessions, and community and college meetings.
• Assist in advising correspondence including, but not limited to the office email address and various social media channels.
• Advise students on major selection/affirmation; understanding one's curriculum and the degree completion process; and course selection and registration procedures.
• Develop fluent familiarity with all college programs and articulation agreements; college policies and procedures; and office business processes.
• Participate in relevant professional development opportunities.
• Maintain foundational knowledge and assist in/with all areas pertaining to student financial aid/admission/ enrollment/registration/business/technical areas.
• Schedule appointments to meet with prospective and current students to provide comprehensive information to answer their questions, issues, and concerns in all matters relative to financial aid/admission/registration/academic advising/business matters.
• Assist with outreach activities and all recruiting initiatives of prospective students, current students, parents, and all constituents, including information sessions, campus tours, virtual office appointments, zoom sessions, and off-campus visits.
• "Walk" students and prospective students through administrative/enrollment (admissions, course election, registration, financial aid, business) processes, providing instructional and technical support as needed.
• Participate in mandatory training/coursework, including but not limited to:

Title IX and Sexual Misconduct
Non-Discrimination and Sexual Harassment
Security Policy and Notification of Security Reporting
FERPA
Municipal Ethics Law

• Assume other related duties as assigned.

EDUCATION: Bachelor's Degree required; Master's degree or equivalent experience preferred.

REQUIREMENTS: A minimum of one year of advising experience in higher education, knowledge of current student development theory and research, willingness to work collaboratively as part of a team, and a proven ability to create a safe and welcoming environment for students from diverse backgrounds are all requirements of this position. Experience working with first-year, transfer, and non-traditional students is strongly preferred. Special consideration will be given to applicants with experience using computer-mediated technology and social media. This role will require flexibility in terms of location as well as duties. Additional requirements include:

• Strong computer skills and as well as Proficiency in Microsoft Office Suite, as well as other office software applications.
• Ability to exercise good judgment in prioritizing tasks/multi-tasking and meeting deadlines.
• Ability to collaborate and build working relationships with faculty and staff.
• Excellent verbal, written, and interpersonal communication skills.
• Student centered with a focus on student success.
• Ability to articulate and represent the mission of a community college.
• Experience in a highly diverse, multicultural environment.
• Good judgement, with the ability to identify when a problem needs to be addressed and/or escalated.
• Willingness to work evenings and weekends.
• Highly collaborative and responsive to all College constituents, including faculty, staff, students, families, and community representatives.
• Ability to work efficiently in a fast-paced work environment
• Ability to easily transition amongst various offices
• Strong computer skills with an ability to enter and format information in Microsoft Excel and Microsoft Word
• Demonstrated ability to learn new software and systems to include (FAFSA) financial aid process and requirements, Jenzabar and Accuplacer
• Strong commitment to the delivery of student-centered academic advising.

SUPERVISORY RESPONSIBILITIES: None.

TRAVEL: Work assignments and travel may be required between Quincy and Plymouth campuses as well as to the Boston site.

EEO Statement:
Quincy College is an equal opportunity employer committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or pregnancy. Quincy College is committed to achieving a diverse workforce and complies with all Federal and Massachusetts State laws, regulations, and executive orders regarding non-discrimination and affirmative action.