Website Onboarding Specialist

Website Onboarding Specialist Role Overview: 

As a Website Onboarding Specialist, you will be responsible for ensuring a seamless and successful onboarding experience for new customers transitioning to Quilt's website and point-of-sale systems. You will play a crucial role in guiding customers through the website setup process and helping them realize the full potential of their Quilt Software platform. 

Website Onboarding Specialist Duties 

• Take ownership of the daily website submissions process, working closely with clients to ensure their websites are created according to their specifications and industry best practices. 
• Collaborate with clients to gather requirements, provide updates, and deliver completed websites on time. 
• Develop and share new modules and features that can be utilized by teammates to enhance the overall quality and functionality of clients' jewelry websites. 
• Work with cross-functional teams to ensure project goals are met and deliverables are completed on schedule. 
• Help control scope creep by clearly defining project boundaries and managing client expectations. 
• Conduct thorough quality assurance (QA) reviews for websites submitted in various industries, ensuring they meet Quilt's standards for design, functionality, and user experience. 

Your role as a Website Onboarding Specialist is pivotal in shaping the customer journey and ensuring smooth website launches for new and existing customers.  

Required Skills & Experience 

• 1–3 years of experience working with websites or web platforms 
• Working knowledge of HTML5 
• Ability to edit page structure, forms, embeds, and metadata 
• Working knowledge of CSS3 
• Ability to style layouts, typography, and components 
• Familiarity with responsive design principles 
• Experience working in a CMS or website platform (e.g., Webflow, WordPress, Squarespace, or similar) 
• Comfort making changes to existing websites without breaking functionality 
• Basic understanding of how websites are hosted and published 

Technical Fundamentals 

• Familiarity with: 
  • Responsive layouts and mobile-friendly design 
  • Cross-browser testing and troubleshooting 
  • SEO basics (headings, meta tags, page structure) 
  • Ability to integrate common third-party tools (forms, analytics, embeds) 
  • Understanding of basic web performance and usability best practices 

Communication & Collaboration 

• Strong written and verbal communication skills 
• Comfortable working directly with customers, including non-technical users 
• Ability to explain technical concepts clearly and confidently 
• Organized, reliable, and able to manage multiple onboarding projects at once 
• Willing to ask questions, learn quickly, and take ownership of outcomes 

Nice to Have 

• Basic JavaScript familiarity (reading or making small edits) 
• Experience with design tools such as Figma or Adobe XD 
• Awareness of accessibility best practices 
• SaaS or customer-facing onboarding experience 

What can we offer you, you ask? 

• The best company culture around! (We recently won a Top Place to Work Award in Utah) 
• Opportunities for advancement within our organization. 
• Company activities such as Lagoon Day, movie nights, and dinners! 
• A fully stocked kitchen waiting for you. 
• Employee Referral Program, earn money for referring your friends. (Who doesn’t like more money?) 
• Paid Training 
• Multiple full-time work schedules are offered: (7 am -4 pm, 8 am -5 pm, or 9 am -6 pm M-F) 
• The ability to earn additional bonuses and incentives 
• Paid Time Off (120 hours) 
• Medical, Dental, Vision, Life Insurance Plans, and a 401k 

Salary: $26.50/ hour

Location: Provo, UT

#LI-onsite

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

About Quilt Software

Ever wondered how your favorite local shops compete with the big guys? That’s where we come in. We’re Quilt Software, providing Main Street's unsung heroes – from quirky cheese shops to family-run jewelry stores – with the tools they need to compete. Last year, we helped 14,000 shops make over $2 billion in sales with our family of industry-specific software solutions.  

If you get a kick out of supporting local businesses, love great software, and want to be part of a company that’s powering Main Street, we’d love to chat. Come join us in our quest to keep local retail not just alive, but thriving! 

Notice - Employment Scams
Communication from our team regarding job opportunities will only be made by a Quilt Software employee with an @quiltsoftware.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers, or banking information. If you believe a scammer is contacting you, please mark the communication as "phishing" or “spam” and do not respond.