What are the responsibilities and job description for the Dispatcher position at Quikrete – Ready Mix?
We are looking for a DISPATCHER to join our team. As a Dispatcher with Quikrete Heavy Construction Materials, you will be responsible for compiling orders, scheduling deliveries and drivers and providing customer service.
Why apply?
- Competitive wages.
- Opportunities for overtime.
- Company provided benefits: Medical, Dental, Vision, Company paid life and disability benefits, paid vacation, and 401K.
About the Role
Responsibilities:
- Dispatch and control the Drivers needed throughout the day and make any necessary adjustments to maintain daily volume requirements.
- Have a professional and respectful voice over the phone/radio, with the ability to deescalate tense situations.
- Able to remain calm and decisive in a potentially high stress/fast-paced work environment.
- Solve problems in a timely manner while fostering lasting business relationships with our customers/drivers.
- Must be familiar with our delivery areas and must be able to assist drivers in finding job sites.
- Must be able to determine travel time to jobs and best plant locations to service the job.
- Accurately and promptly input orders to customer specifications for delivery.
- Review and verify accurate delivery and product information on orders prior to delivery.
- Must be able to perform in high call volume situations while multitasking with plants, drivers, team members in the office.
- Coordinate Driver timekeeping functions, including receiving and documenting time off requests. As well as, maintaining Driver time off schedule in respect to sick time and personal days
- Daily review of Driver timecards, delivery time reports and time entry/ tracking.
About You
We Require:
- A minimum of 3 years customer service experience preferred.
- High School diploma or general education degree (GED) required.
- Prior dispatch experience, tracking and scheduling is preferred.
- Bi-Lingual (Spanish/English) will be highly looked upon.
- Computer Skills: typing skills, internet navigation.
About Us
Each day brings new challenges, and we make sure you are prepared for it all. Our dedication to continual improvement and hands-on training ensures you are ready for the many new experiences and challenges that you will face.
We offer:
- A friendly and team-oriented work environment, with a supportive management team.
- Hands-on training for our employees and opportunities for advancement.
- A company dedicated to continuous improvement.
Ready to Apply?
- The process is simple. Click on the “Apply Now” button to get started. Good luck!
QUIKRETE® is an equal opportunity employer committed to developing a workforce with well-qualified individuals without regard to race, color, creed, religion, national origin, sex, age, disability, marital status, citizenship status, status with regard to public assistance or any other characteristic/status protected by law. QUIKRETE® is a drug-free workplace and conducts pre-employment testing as a condition of employment. If you are unable to apply online due to a disability, contact the QUIKRETE® Recruiting team at accommodationsforhiring@quikrete.com.