IT Help Desk Specialist

Job Title: USSOCOM Consolidated Service Desk (CSD) Specialist

Location(s): Tampa, Florida

Clearance Required: TS/SCI

Quiet Professionals, LLC is seeking a TS/SCI cleared Consolidated Service Desk (Help Desk) Technician to work on a USSOCOM contract in Tampa, Florida.

Duties and Responsibilities:

• The CSD Technician Interfaces directly with supported end-users to provide hardware, software, network and applications problem resolution. Is familiar with industry standard desktop operating systems and office automation software suites.
• Serve as the initial point of contact for resolution of desktop/laptop related problems in a 56,000 customer enterprise.
• Troubleshoot research, diagnose, document, and resolve technical issues surrounding Windows XP, Windows 7, MS Office applications, email, other special applications, Internet connections, and hardware/peripheral equipment via telephone.
• Document, track, resolve, and report on problems and work orders using Remedy Action Request database system.
• Monitor networks, secure and non-secure; modify user accounts via Active Directory, submit changes to file management and peripheral devices via Remedy, escalate network incidents, provide direct support to USSOCOM customers located throughout the world.
• Monitor network status remotely using several Network Management Systems and create applicable work orders for discrepancy resolution as necessary.
• Determine which special team can best resolve the problem and assign the task to the Desktop Support, Customer Support, Network Administration or System Administration Teams when a solution cannot be provided telephonically.
• Install, maintain, and troubleshoot network, system and application issues.
• Monitor secure and non-secure networks 24X7 and escalate incidents to system administrators, network administrators, computer security administrators and management teams for resolution.

Requirements:

• Must hold Security certification (certification shall not expire within the first 6 months of hire)
• TS security clearance
• Must be able to clearly communicate via phone, portals and instant messaging with end users and technicians.
• Knowledge of workstation hardware and Microsoft Technologies.
• Technical expertise in the setup, operation, and troubleshooting of all associated and follow-on operating systems.

Preferred:

• CompTIA A or Network is also preferred, but not required
• Associate’s Degree is preferred, but not required
• 2 years of IT Help Desk Technician experience is preferred, but not required

Quiet Professionals is located in the Greater Tampa Bay Area. We provide innovative and sustainable solutions that enhance the operational effectiveness of our clients and partners.

Quiet Professionals is proud to be an equal opportunity employer. Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly to all qualified candidates and employees. QP is committed to providing a workplace free from discrimination or harassment. We offer comprehensive benefits designed to serve the needs of our workforce.

Job Type: Full-time

Pay: $23.21 - $27.95 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Application Question(s):

• What are your salary expectations?

License/Certification:

• CompTIA Security (Preferred)

Security clearance:

• Top Secret (Preferred)

Work Location: In person

Salary : $23 - $28