What are the responsibilities and job description for the Help Desk Technician (Hybrid) position at Metrohm USA?
Help Desk Technician (Hybrid) – Riverview, FL
📍 Riverview, FL | Hybrid (In Office 3 Days/Week) | Full Time
Metrohm USA is hiring a Help Desk Technician to deliver top-tier IT support across our growing team. If you're tech-savvy, people-focused, and thrive in a fast-paced environment, this is your chance to make a real impact.
🔧 What You’ll Do
- Lead and resolve help desk tickets (hardware, software, access, connectivity)
- Support both in-office and remote users
- Set up and manage devices, accounts, permissions, and mobile tech
- Maintain servers, virtual machines, and software licenses
- Collaborate with Global IT and assist on special projects
✅ What You Bring
- 2 years’ experience in IT support (50 users)
- Strong Windows, Active Directory, and Office troubleshooting skills
- Knowledge of VPNs, servers, firewalls, and security tools
- Great communication and problem-solving skills
🏢 Hybrid Schedule
Work on-site 3 days per week in our Riverview, FL office. Work schedule is Monday–Friday, 8 hours per day.
🔍 Additional Requirements
- Must successfully complete a pre-employment background check
- Must pass employment and education verification
- Must pass a 10-panel drug screening (including marijuana)
🎁 Benefits That Work for You
- Medical, dental & vision coverage
- Company-paid life & disability insurance
- 401(k) with company match
- Tuition reimbursement
- Generous paid time off
- Supportive, team-first culture
🤝 Diversity, Equity & Inclusion
Metrohm USA is an Equal Opportunity Employer committed to building a diverse and inclusive workforce. We welcome applicants of all backgrounds and identities, including protected veterans and individuals with disabilities.
🚀 Ready to join a global leader in scientific innovation?
Apply today at 🌐 www.metrohm.com
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#LI-Hybrid
Salary : $50,000 - $55,000