IT Technician

Quiet Platforms is a growing and innovative third party fulfillment (3PF) company that is the chosen fulfillment provider to the most successful and progressive digitally-native (online) companies seeking to maintain their brand identities. We partner with our clients to build custom fulfillment solutions, scaling up at high speed while maintaining unprecedented order accuracy.  By delivering flagship fulfillment services, we help our partners grow their businesses quickly.  We are adding new fulfillment centers to our nationwide network and are using state of the art warehouse technology and robotics to help our employees and company achieve higher throughput and greater success. 
 
We are currently looking for an IT Technician at our Devens, MA site to be part of our growing and dynamic team. Our ideal candidates will be capable and willing to do the following:
  

• • Position Summary:  The IT Technician installs, modifies, and makes minor repairs to personal computer hardware and software systems, and provides technical assistance and training to system users.
    
    Essential Duties and Responsibilities include the following: 
    Problem Resolution
  • Respond to level 1 help desk requests, escalate as needed
  • Fix/Repair Device issues: stations, laptops, iPods, printers, phones
  • Fix/Repair Networking issues: WIFI/Wired connectivity issues
  • Ensure accurate communication via tickets, ticket resolution
  • User Management
  • User ID Creation/Management and issue resolution
  • Email Creation/Management and issue resolution
  • Security Card (building access) Creation/Management and issue resolution
  • Device Management
  • New Equipment Rollout/Setup: stations, laptops, iPods, printers
  • Client VPN install
  • Application Helpdesk/Support
  • Re-open purchase orders
  • Delete item profiles
  • Generate missing return labels
  • Create/generate missing commercial invoices
  • Fix/Repair order/shipping issues
  • Perform other duties as assigned
  • Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    
    Education/Experience:
    Bachelor’s degree in Computer Science or related field
    2 years computer related work experience in multiple platforms (including Network, Internet and Telecommunications)
    
    Skills and Abilities:
  • Strong communication (verbal and written) and interpersonal skills, with an ability to communicate effectively and professionally; including, the ability to communicate technical information in a clear and understandable manner to non-technical stakeholders
  • Excellent planning and organizational skills and demonstrated ability to manage multiple competing priorities and assignments.
  • Basic knowledge of desktop technologies
  • Basic understanding of networking
  • Proven ability in diagnosis and resolution of technical problems
  • Ability to work well in a team environment
  • Ability to work flexible hours
  • Supervisory Responsibilities:
    None
    
    Physical Demands:
    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
     
  • Ability to work between an office setting and warehouse environment
  • Ability to lift and/or move objects up to and including 50lbs.
  • Regularly use hands to finger, handle or feel, reach with hands and arms, and talk or hear 
  • Regularly required to sit and frequently required to stand and walk.
  • Ability to work in warehouse climate with temperature range of 55-80 degrees​​​​ 

The above job description is not intended to be an all-inclusive list of duties and standards of the position and additional tasks may be assigned to employees.  Employees will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
Employees at Quiet enjoy competitive benefits, generous paid time off and holidays, and a company culture that builds collaboration and camaraderie.
 
We’re a productive and happy team of people and robots, working together to get things where they need to be.  If you’d like to join us, we’d love to hear from you!
 

Salary : $47,100 - $59,700