What are the responsibilities and job description for the Customer Experience Associate - Front Desk & Retail Store position at Quicksilver Scientific?
Join a Science‑Driven Company Changing Health at the Cellular Level! Quicksilver Scientific delivers advanced nutraceuticals and detoxification solutions through cutting‑edge formulations and delivery systems. As a Customer Experience Associate, you'll be the welcoming face of our headquarters retail store, and the first voice customers hear-whether they walk through the front door, call, email, or chat with us online. If you love blending science‑based product knowledge with warm, solution‑oriented service, this is the role for you.
What You'll Do
- Front‑desk ambassador: Greet visitors, clients, and employees; manage guest sign‑in and direct them appropriately.
- Retail store operations:
- Guide walk‑in customers through product benefits, usage, and protocols.
- Process in‑store purchases, returns, and exchanges using our POS system.
- Maintain attractive product displays, restock shelves, and ensure a clean, welcoming environment.
- Multi‑channel customer support: Handle inbound calls, emails, web forms, and live chat to answer questions, resolve issues, and provide order status.
- Support Sales Rep
- Order management: Enter and track orders, shipping requests, returns, and quality complaints quickly and accurately.
- CRM documentation: Capture every customer interaction in our CRM with complete, concise notes.
- Cross‑department collaboration: Work daily with Fulfillment, Quality, Sales, and Marketing teams to keep the customer journey seamless.
- Process improvement: Share observations and ideas that make our store and service experience even better.
What You Bring
- Scientific aptitude or familiarity with nutraceuticals, functional medicine, or wellness products-comfortable explaining ingredients and delivery systems to lay audiences.
- 2 years of customer‑facing experience in retail, hospitality, or customer service.
- Confident handling multi‑channel communications (in-person, phones, email, chat).
- Experience with a POS system
- Proficiency with CRM software (e.g., Salesforce, HubSpot) and MS Office (especially Excel).
- Excellent verbal and written communication skills; friendly, patient, and precise.
- Strong organizational skills with the ability to juggle front‑desk duties, store tasks, sales rep and digital inquiries in a fast‑moving environment.
Preferred Qualifications
- Bachelor's degree in a science, business, or health‑related field or degree from a functional medicine institute
- Experience with ERP platforms and collaboration tools such as Slack.
Why You'll Love It Here
- Purpose‑driven work in the rapidly growing wellness and nutraceutical sector.
- Collaborative, science‑focused culture that values continuous learning.
- Opportunities for career growth within a scaling organization.
- Product training and educational resources to deepen your scientific knowledge.
Competitive Benefits package including employee paid medical, dental, vision, life and disability insurance, 401(k) with company match, four weeks PTO plus 10 paid holidays, fitness Center Membership, product Discounts and more!
About Quicksilver Scientific
We're recognized for our liposomal delivery technology, high‑quality formulations, and science‑first approach. Innovation, integrity, and impact guide everything we do.
Quicksilver Scientific is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. This job posting is in compliance with the Colorado "Equal Pay for Equal Work Act."
Ready to become the welcoming face of Quicksilver Scientific and guide customers toward better health? Apply today.