Private Events Captain

Position Summary

We are seeking a calm, decisive, and detail-driven Private Events Captain to lead event execution at a high-volume, upscale restaurant. This role is responsible for commanding banquet service operations, coordinating front and back of house communication, protecting profitability, and ensuring flawless execution of contracted event details.

This is a leadership position requiring emotional regulation under pressure, strong operational control, and a proactive mindset.

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Core Responsibilities

Event Execution Leadership

• Command banquet floor during all events

• Control event timeline and service pacing

• Direct banquet staff and delegate responsibilities clearly

• Conduct pre-service walkthroughs with kitchen and service team

• Confirm headcounts and menu execution before service begins

Kitchen Coordination

• Serve as primary liaison between FOH and BOH during events

• Confirm plating accuracy and portion standards

• Prevent deviations from contracted menus

• Manage timing adjustments calmly and efficiently

Guest & Financial Protection

• Address guest concerns professionally and decisively

• Authorized to approve comps up to $300 (or defined threshold)

• Escalate issues beyond authority to GM

• Actively work to prevent avoidable comps

Team Leadership

• Maintain calm, steady presence under pressure

• Regulate team energy and prevent visible panic

• Reinforce service standards and professionalism

• Lead post-event debrief discussions

Operational Accountability

• Complete post-event report summaries

• Identify execution gaps and improvement opportunities

• Ensure checklist compliance for all banquets

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Qualifications

• Minimum 1-2 years banquet leadership experience

• Proven ability to manage high-volume events

• Strong communication skills with both kitchen and service staff

• Ability to stay composed in fast-paced, high-pressure situations

• Profit-conscious and solution-oriented mindset

• Experience in upscale or high-revenue banquet environments preferred

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Ideal Candidate Traits

• Calm under pressure

• Direct but professional communicator

• Anticipates problems before they escalate

• Protects margin and brand reputation

• Leads without ego

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This role is ideal for someone who thrives in command positions and takes pride in delivering seamless, high-quality events.