Availability Manager

#Job Description:Quevera is seeking an Availability Manager to join our team. At Quevera, we don’t just offer jobs—we provide opportunities to be part of a dynamic, forward-thinking community that fosters innovation, collaboration, and personal growth. You’ll work with industry experts, take on exciting challenges, and have the creative freedom to build cutting-edge solutions, all while advancing your career in a space that truly values your skills and ideas.HIGHLIGHT'S OF WORKING FOR QUEVERA:Quevera employees voted Quevera as a TOP EMPLOYER in the Baltimore /DC area by the Washington for 2024 for the 4th consecutive year!Excellent Quevera's Benefits:Medical/Dental/Vision (100% Employer Paid Medical Plan)Short/Long Term Disability (Employer Paid)Life Insurance (Employer Paid)Yearly $5,000 towards education/training/certification.Employees are in control of their career path through our Career Pathway Program.Employer paid Company Vacation Package for you and a guest! Retirement:Quevera will match up to 6% towards your 401K and an additional 4% profit sharing!REQUIRED - MUST have a current TS/SCI Polygraph clearance to apply for role. Only those with a current TS/SCI with Poly clearance will be considered. Duties and Responsibilities: Implementing moderately complex core business processes and assists in process improvement initiatives to enhance customer service. Identifies process matters of significance or enhancements and implements.Leading Incident Response during critical outages and ensuring proper notification to management and customer POCs.Evaluating employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions.Leading incident response during critical outages and ensuring proper notification to management and customer POCs.Preparing Daily Report on Incidents/Change/Problem tickets and SLA statusPreparing summary report on all Major incidents occurring on shiftPreparing Operations Center schedulingMust be able to communicate professionally with all levels of personnel from technicians to senior management.Strong time management, communication, interpersonal and presentation skillsStrong troubleshooting and technical skills in networking and desktop support.Experience with enterprise management monitoring tools such as HP Openview, Solarwinds, or Splunk a plus.Experience with ITSM tools such as Remedy, Service Now, Service Manager, or equivalent requiredRequired Experience:Three (3) years of experience in programs and contracts of similar scope, type, and complexity are required. Bachelor’s degree in engineering from an accredited college or university is required. Four (4) years of additional network engineering experience may be substituted for a Bachelor’s degree. Quevera is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age or any other characteristic protected by law. #LI-AA1

Salary : $5,000