Risk Control Manager

Department: Risk Control

Reports to: Director of Underwriting

About This Role

The Risk Control Manager leads a team delivering comprehensive risk management and loss control services for a workers’ compensation insurance carrier. This role is essential in reducing risk exposure and promoting workplace safety for policyholders. The manager ensures regulatory compliance, provides expert consultation on hazard prevention, and collaborates closely with Underwriting, Claims, and Operations to drive profitability and client satisfaction.

Essential Duties and Responsibilities: The essential duties and responsibilities for the position include the items listed below. Other duties and responsibilities may be assigned.

Leadership & Team Management

• Lead and manage a team of Risk Control professionals, providing direction, coaching, and performance feedback to ensure consistent service delivery.
• Foster a culture of accountability, professional growth, and continuous improvement within the team.
• Develop, mentor, and evaluate team members to support professional development and organizational goals.
• Manage departmental resources effectively, including staffing, budget, and contract oversight.
  
  

Risk Assessment & Consulting

• Conduct and oversee complex on-site risk assessments and safety evaluations for current and prospective policyholders.
• Serve as a subject matter expert on occupational health, safety, and compliance with OSHA, Cal/OSHA, and other state-specific regulations.
• Provide expert consultation and training to policyholders on hazard prevention, loss control, and safety program implementation.
• Analyze loss trends and incident data to identify emerging risks and recommend mitigation strategies.
• Utilize data-driven decision-making to evaluate the effectiveness of safety initiatives and risk control programs.
  
  

Strategic & Financial Management

• Develop and implement risk management and loss control strategies to reduce workplace injuries and claims frequency.
• Manage the departmental budget, monitor expenditures, and ensure efficient allocation of resources to achieve performance targets.
• Evaluate and oversee third-party service providers to ensure quality, consistency, and cost-effectiveness of risk control services.
• Contribute to the strategic direction and planning of the Risk Control department to support company goals and long-term profitability.
  
  

Stakeholder Relations

• Collaborate with Underwriting, Claims, and Operations to support profitable growth and enhance risk selection and retention strategies.
• Build and maintain strong, consultative relationships with brokers and policyholders through proactive communication and partnership.
• Represent the company at industry meetings, conferences, and client presentations as a safety and risk management expert.
  
  

Supervisory Responsibilities:

• The Risk Control Manager directly supervises two Risk Control Specialists, providing leadership, coaching, and performance management, while ensuring consistent service quality, field operations effectiveness, and compliance with underwriting and safety standards.
  
  

Competencies: To perform the job successfully, an individual will need to demonstrate the competencies listed below.

• Demonstrates strong leadership skills, fostering a culture of accountability, teamwork, and continuous improvement.
• Works independently and collaboratively to support a high-performing team environment.
• Communicates effectively both verbally and in writing, adapting style and tone for diverse internal and external audiences.
• Exhibits expert knowledge of occupational safety, health, and multi-state regulatory compliance.
• Shows strong analytical and problem-solving skills with the ability to assess risk data, identify trends, and recommend effective mitigation strategies.
• Demonstrates strategic and financial insight in managing departmental priorities and aligning initiatives with organizational goals.
• Demonstrates excellent organizational and time management skills, able to prioritize work and meet deadlines.
• Maintains strong attention to detail and accuracy while managing multiple priorities.
• Displays sound judgment and decision-making skills under varying business and operational conditions.
• Builds and maintains collaborative relationships with Underwriting, Claims, Operations, brokers, and policyholders.
• Adapts to changing priorities, market conditions, and client needs with flexibility and resilience.
• Strives to build knowledge and skills continuously, promoting professional development within the team.
• Works ethically and with integrity, showing respect and sensitivity for cultural and individual differences.
• Inspires trust and confidence through consistent follow-through, transparency, and professionalism.
• Assesses own strengths and weaknesses and seeks opportunities for improvement and growth.
  
  

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• Bachelor’s degree required, preferably in Occupational Safety and Health, Environmental Health & Sciences, Engineering, Hard Sciences, or a related discipline.
• Advanced education or specialized coursework in occupational safety, risk management, or industrial hygiene is preferred.
  
  

Experience:

• Ten (10) or more years of progressively responsible experience in occupational safety, risk control, or loss prevention, ideally within the insurance or workers’ compensation industry.
• Proven experience leading, mentoring, and developing a team of safety or risk control professionals.
• Demonstrated success in developing and implementing risk management and loss control strategies across multiple states.
• Strong financial acumen, including experience managing departmental budgets, contracts, and resource allocation.
• Demonstrated adaptability to evolving organizational, market, and regulatory environments.
  
  

Essential Technical Skills

• Expert knowledge of federal and state occupational safety and health regulations (OSHA, Cal/OSHA, and other applicable jurisdictions).
• Experience developing, implementing, and auditing safety management systems.
• Skilled in conducting advanced incident investigations and applying root cause analysis techniques.
• Proficiency in analyzing loss data and identifying trends to develop targeted risk mitigation strategies.
• Knowledge of equipment, machinery, processes, and hazards common to healthcare, agriculture, and service industries.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant business applications.
• Demonstrated adaptability to changing environments and the ability to lead teams through organizational or market shifts.
• Strong financial acumen for budget management, cost analysis, and contract oversight.
  
  

Language Skills: Ability to read, write, and speak English language effectively. Ability to read, analyze, and interpret general business documents and subcontractor paperwork. Ability to write professional business correspondence. Ability to effectively present information and respond to questions from coworkers, clients, and the general public. Bilingual in Spanish, a plus.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute ratios and percentages. Ability to understand and utilize business, financial, and accounting methods.

Reasoning Ability & Adaptive Skills

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to learn and understand the preferences and methods employed by the Director of Underwriting and coworkers and adapt to and utilize them.

Computer Skills

Strong working knowledge of the operation of Microsoft-based personal computers and computer networks, including understanding of data storage, data backup, file management, security and troubleshooting. Strong working knowledge of and ability to effectively use the Microsoft office suite of software (Word, Outlook, PowerPoint and Excel). Knowledge of and ability to use other applicable software as needed. Ability to efficiently learn and use new software programs.

Certificates, Licenses, Registrations

• Associate in Risk Management (ARM) designation or equivalent certification preferred.
• Certified Safety Professional (CSP) designation strongly preferred.
• Continuing professional education and credential maintenance required.
• Valid Driver’s License
• Current Auto Insurance
  
  

Physical Requirements:

• Option of full office or Hybrid (home office and office) environment. The position requires the ability to remain stationary using a desktop computer and observe details at close range (computer monitors and reports). Use a telephone and write by hand. Must be able to work and attend meetings at our office in Rocklin, CA.
• The employee is regularly required to sit at a desk for hours at a time. The employee must be able to use hands to finger, handle or feel. The employee must be able to see, talk or hear. The employee is occasionally required to stand, bend and reach with hands and arms. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
  
  

Work Environment

Work is completed in a typical office environment. The noise level in the work environment is usually quiet to moderately quiet.

Additional Details

Employee reports to the Director of Underwriting and is classified as exempt under FLSA and California law. The employee is expected to adhere to all company policies.