Apartment Community Manager

The Apartment Community Manager is accountable for the overall successful performance and site-level management of one or more multi-family residential communities.

Apartment Community Manager MAJOR JOB FUNCTIONS INCLUDE:

1. Maximize revenue for the Community.

• Oversee resident relations.
• Ensure Community is rented to fullest capacity at highest rates.
• Maintain community appearance and ensure repairs are noted and completed on a timely basis. This requires frequent community inspections and tours.
• Utilize marketing strategies to secure traffic (i.e., competitive rental rates, promotions, locators and outward marketing).
• Confirm that leasing staff techniques are effective in securing new leases.
• Ensure deposits, rental payments and late check charges are collected and deposited accurately and on a timely basis.
• Deal with resident complaints, concerns and requests on a timely basis to ensure resident satisfaction with management thereby maximizing retention.
• Develop and implement resident retention programs (i.e., resident functions, special promotions and monthly newsletters).
• Consistently enforce policies and procedures of the community and lead by example.

2. Community Marketing/Leasing.

• Greet prospects and qualify by covering all criteria.
• Tour community, target apartment model and ready vacant units. Highlight amenities (i.e., pool and clubroom) and close the sale.
• Obtain all necessary information to process applications for approvals (i.e., credit report, background check, rental history & income verification) and type leases. Follow-up with applicant status in pursuit of final approval.
• Follow-up with prospects unable to close previously via phone calls, e-mail and hand written thank you notes.
• Secure new resident signature(s) on appropriate paperwork prior to move-in. Orients new residents to community (i.e., turn over keys, review community rules, regulations and procedures, point out mail boxes and review amenities).
• Monitor apartments up for renewal, send notices and secure renewal.

3. Financial Management and General Administration.

• Maintain accurate records for all community transactions on a timely basis (i.e., rent collections, delinquency, move in/move outs and payables.
• Collect and post rents; maintain accurate and up to date Community accounting and collection records.
• Collect, review, organize and pay all invoices received upon receiving approval from supervisors using the company provided accounting software.
• Plan for and utilize community resources, equipment and supplies economically (i.e., obtain bids/pricing from vendors, suppliers and contractors, deal with and find solutions to inadequate service received).
• Ensure all administrative paperwork is accurate, complete and submitted in a timely manner.
• Prepare and/or implement procedures and systems within company guidelines to ensure orderly and efficient workflow.
• Continually monitor and analyze traffic logs, conversion rates, budget guidelines, renewal information, marketing data and to be able to give up-to-date and proper information when requested by supervisors.
• Ensure distribution of all company or community related information (i.e., bad weather, emergencies) to residents and all personnel.
• Give direction to and/or monitor maintenance, construction and/or rehabilitation activities to ensure quality and expediency (i.e., walk apartment to ensure service requests for make readies are completed both timely and accurately).
• Head emergency team for the community. Ensure proper response and handling of all community emergencies with staff, residents and visitors.
• Work with Maintenance to maintain all apartment building structures and amenities to an acceptable level to minimize liabilities and avoid creating danger (i.e., criminal activity on community, employee/resident injuries, fires, floods or freezes).
• Process A/P invoices, handle petty cash and all funds.
• Manage vendor relationships to promote efficient work flow and cost savings while minimizing.
• Work with Maintenance Supervisor to solve problems and minimize need for outside vendor assistance.

4. Personnel Management.

• Use consistent and effective techniques and company directives to screen, hire, orient and train new personnel.
• Ensure effectiveness of staff through ongoing training, coaching, counseling and guidance.
• Complete weekly/daily office staff schedules and assignments.
• Deal effectively, consistently, and on a timely basis with performance problems. Document adequately, communicate situation with your Regional Manager and take appropriate disciplinary action when necessary.
• Promote harmony and quality job performance through support, effective leadership, and positive reinforcement.
• Ensure all administrative functions pertaining to personnel are processed on a timely manner (i.e. performance evaluations, time sheets, overtime review and mileage logs).
• Ensure staff compliance and consistency with company policies and procedures, industry regulations and safety practices.
• Attendance is an essential job function.

This job description is not an all-inclusive list of functions and tasks. Job functions may be added, deleted, or modified at any time by your management team. Receipt or possession of this job description does not constitute a contract of employment.

Qualifications

5 years of multifamily property management maintenance experience

Why Join Quest

At Quest, we invest in our people—because when our team members succeed, our communities thrive. We offer:

Comprehensive Health Coverage – Medical, dental, and vision insurance

Paid Time Off – 128 hours annually

Accrued Sick Leave – 5 days per year

13 Paid Holidays – Plus your birthday off as your personal holiday

401(k) with Company Match – up to 5% employer match

Professional Development – Ongoing training, education reimbursement, mentorship, and growth opportunities

Employee Recognition Programs – Celebrating performance and innovation at every level

A values-driven culture that emphasizes growth, integrity, and collaboration