STRATEGIC ACCOUNTS COORDINATOR

STRATEGIC ACCOUNTS COORDINATOR

Quest International | Irvine, CA / Onsite Operations
Pay: $22.00 - $25.00 per hour
Job Type: Full-Time, Temp-to-Hire
Schedule: Monday through Friday, 8:00 AM - 5:00 PM
Location: Onsite in Irvine, CA
Department: Operations
Classification: Salary Non-Exempt

JOB PURPOSE

The Strategic Accounts Coordinator supports Quest International’s Operations team and Service Repair Center by managing OEM and strategic customer repair activity, customer correspondence, order documentation, shipment documentation, repair follow-up, portal updates, and administrative quality checks.

This role requires strong accuracy, organization, communication, follow-through, and attention to detail in a deadline-driven repair operations environment.

JOB DUTIES AND RESPONSIBILITIES

• Support OEM accounts and strategic customers with repair-related correspondence, quotes, service orders, return authorizations, and shipment activity.
• Follow up with customers on repair quotes, pending inquiries, shipment status, and order documentation.
• Prepare and organize service documentation, packing lists, shipping labels, air bills, shipment records, and tracking numbers.
• Use FedEx Manager, customer portals, ERP systems, CRM systems, databases, or repair/order management systems.
• Maintain accurate customer records, repair activity, order activity, technical data entry, and account documentation.
• Support repair, shipment, and operational reports for management and customers.
• Track delivery deadlines, shipment deadlines, customer follow-ups, and operational priorities.
• Perform final administrative quality checks across repair activity, shipping paperwork, customer records, account records, and order documentation.
• Follow Quest’s ISO-certified policies, procedures, and documentation standards.

REQUIRED QUALIFICATIONS

• High school diploma or equivalent.
• 2 years of customer service, repair depot, shipping/order support, administrative operations, logistics, OEM account support, or related experience.
• Experience with repair orders, service orders, return authorizations, customer follow-up, shipment documentation, packing lists, shipping labels, air bills, tracking numbers, or similar order/shipping documentation.
• Experience using FedEx Manager or a comparable shipping platform.
• Experience using customer portals, databases, ERP systems, CRM systems, ticketing systems, or repair/order management systems.
• Microsoft Excel and Word proficiency.
• Ability to type at least 40 WPM accurately.
• Strong communication, organization, prioritization, follow-up, and attention to detail.
• Ability to work onsite in Irvine, CA, Monday through Friday, 8:00 AM - 5:00 PM.
• Pay alignment with $22.00 - $25.00 per hour.

PREFERRED QUALIFICATIONS

• OEM or strategic customer support experience.
• Service Repair Center, repair depot, return authorization, logistics, shipping, or order-processing experience.
• Service order or return authorization processing experience.
• Repair quote or service quote follow-up experience.
• Customer portal and shipment tracking experience.
• ISO-certified or procedure-driven environment experience.
• Strong technical data-entry accuracy and documentation habits.

IMPORTANT FIT NOTE

This role is not accounting, accounts payable, finance analysis, sales, marketing, or general account management.

The strongest candidates will have hands-on experience with repair/order documentation, shipping paperwork, FedEx or shipping systems, customer portals, technical data entry, repair follow-up, and deadline-driven operational support.

WORKING CONDITIONS

This is a full-time onsite administrative operations role based in Irvine, CA. The position requires frequent computer use, customer follow-up, data entry, shipment documentation, portal updates, and coordination with Operations, Service Repair Center, OEM accounts, strategic customers, and internal teams.

COMPENSATION AND EMPLOYMENT DETAILS

• Pay Range: $22.00 - $25.00 per hour
• Employment Type: Full-Time, Temp-to-Hire
• Classification: Salary Non-Exempt
• Location: Onsite in Irvine, CA
• Schedule: Monday through Friday, 8:00 AM - 5:00 PM

Actual compensation is based on job-related factors, including skills, experience, repair account support, shipping/order documentation, customer follow-up, FedEx or shipping-platform experience, ERP/CRM experience, technical data-entry accuracy, and overall role alignment.

HIRING PROCESS

Qualified candidates may be asked to complete:

• Resume review
• Employment application review
• Phone or virtual interview
• Hiring manager review
• Interview
• Pay, schedule, location, and availability confirmation
• Background check and other required pre-employment steps

APPLICATION ACCURACY REQUIREMENT

This role requires strong accuracy. Candidates must complete the employment application carefully and consistently with their resume. Incomplete, inconsistent, or careless application details may affect whether the candidate continues in the process.

EQUAL OPPORTUNITY EMPLOYER

Quest International is an Equal Opportunity Employer. Qualified applicants with criminal histories will be considered in a manner consistent with applicable federal, state, and local laws.