Quality Team Lead

Job Requirements

Who We Are:

Quest Global delivers world-class end-to-end engineering solutions by leveraging our deep industry knowledge and digital expertise. By bringing together technologies and industries, alongside the contributions of diverse individuals and their areas of expertise, we are able to solve problems better, faster. This multi-dimensional approach enables us to solve the most critical and large-scale challenges across the aerospace & defense, automotive, energy, hi-tech, healthcare, medical devices, rail and semiconductor industries.

We are looking for humble geniuses, who believe that engineering has the potential to make the impossible possible; innovators, who are not only inspired by technology and innovation, but also perpetually driven to design, develop, and test as a trusted partner for Fortune 500 customers. As a team of remarkably diverse engineers, we recognize that what we are really engineering is a brighter future for us all. If you want to contribute to meaningful work and be part of an organization that truly believes when you win, we all win, and when you fail, we all learn, then we’re eager to hear from you.

The achievers and courageous challenge-crushers we seek, have the following characteristics and skills:

What You Will Do

• Own and be responsible for the customer satisfaction, employee engagement, and Quest business metrics for a diverse team of 7-12 individuals at customer site
• Control and influence the culture of your team by leading by example with our company Core Values and displaying a “Founder’s Mentality”
• Actively own, track, and drive accurate workload forecasting and project resource assignments to ensure optimum efficiency of the team
• Ensure employee deliverable completion, while adhering to project schedule and quality requirements
• Build relationships with internal Quest departments, as well as external customers
• Leverage your ability to generate and maintain the confidence of current and new customers
• Build the capability of your team through a formalized and tracked training plan for each team member
• Assist with interviewing and onboarding of new team members
• Construct and own a team succession plan and business continuity plan for sustainable success
• Set yearly goals for team members and hold quarterly performance reviews on progress
• Facilitate training for team knowledge gap closures
• Generate and facilitate employee engagement initiatives for your team
• Host recurring meetings with team members to flow down information and drive goal completion
• Actively seek out new work opportunities to enable team growth
• Support larger business initiatives and delivery growth strategies
• Ensure compliance to Quest policies and procedures for your team
• Execute billable work on a statement of work (SOW)
• Work with the other leadership team to look for opportunities for improvement across the program
• Have an understanding of the health status and associated risks of all projects worked by your team
• Escalate issues as needed
• Support delivery of customer work and owning all aspects of project success
  
  

What You Will Bring

• 3 years of exposure with leading, mentoring, coaching, supervising
• 2 years of experience in a quality related competency
• Excellent interpersonal and communication skills
• Proficiency with Microsoft Office software
• A demonstrated ability to form and maintain strong customer
• Robust and refined organizational and time management skills to ensure project success across multiple customers and Statements of Work
• Strong business acumen, including managing financials, assessing risks, and being flexible to adapt to inevitable project changes
• A willingness and desire to learn and focus on continued personal career growth
• A process oriented mindset with a desire to improve the way we do things
• A familiarity with the aerospace industry
• Solid understanding of various manufacturing operations and process engineering related tasks
• Proficient in blueprint reading
• Strong understanding of machining, welding & assembly processes
  
  

Work Requirements: This role is considered an on-site position located in Rome, NY.

• You must be able to commute to and from the location with your own transportation arrangements to meet the required working hours.
• Shop floor environment, which may include but not limited to extensive walking, and ability to lift up to 40 lbs.
  
  

Pay Range: $60,000-$80,000 a year

Compensation decisions are made based on factors including experience, skills, education, and other job-related factors, in accordance with our internal pay structure. We also offer a comprehensive benefits package, including health insurance, paid time off, and retirement plan.

Travel Requirements: Due to the nature of the work, no travel is required.

Citizenship Requirement: Due to the nature of the work, U.S. citizenship is required.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance