What are the responsibilities and job description for the Fraud Analyst position at Quest Financial?
Fraud and AML Analyst
We are seeking a Fraud Analyst to join the team! This will be working a hybrid role in the Dunwoody office.
Pay $60-70k
Direct Hire
Excellent benefits offered including medical, dental, 401k w/ match, PTO
Hybrid 3 days in office
Responsibilities
- Research and analysis of Mastercard, Visa and private label account activity to detect fraudulent activity
- Analyzes accounts and review activity for potential fraud, first party fraud, potential SAR referrals, and possible money laundering
- Act as a front-line resource and escalation point regarding suspicious activity
- Performs complex investigations regarding suspected fraudulent activities
- Frequent interaction and communication with customers, internal customer service, and merchant partners
- Supports essential departmental functions and performing back up duties as needed
- Handles and resolves escalated customer calls and inquiries
- Assists in special projects upon request
- Reviews documentation provided by applicants and existing customers to determine validity
Qualifications
- Solid understanding of fraud risks, processes, and procedures
- Sound judgment and ability to deal with customer issues in both a routine and complex environment
- Ability to analyze, solve problems, and make decisions effectively and independently
- Ability to manage multiple diverse tasks simultaneously
- Microsoft office suite and windows experience
- AML/ BSA knowledge
- Fiserv Product experience a plus
- Experience with credit card products, and knowledge of related regulations
Salary : $60,000 - $70,000