Senior Property Manager

ORGANIZATIONAL OVERVIEW

Quest Community Development Corporation is a nonprofit organization that builds strong communities and promotes social equity through collaboration and service integration. We focus on community housing and development to create resilient, thriving neighborhoods. Our vision centers on establishing a collective impact model that uses affordable housing and a comprehensive service delivery hub to revitalize historically underserved communities in West Atlanta.

POSITION SUMMARY

Quest CDC is seeking a mission-driven Senior Property Manager to provide multi-site leadership and operational oversight across its affordable housing portfolio. This role supervises property management teams, ensures full compliance with federal, state, and funder requirements, and leads audit readiness efforts, including REAC inspections, MORs, and regulatory reviews. The Senior Property Manager drives occupancy, financial performance, resident satisfaction, and staff development while aligning housing operations with Quest CDC’s supportive services model through a mission-aligned, equity-centered, and trauma-informed approach.

The Senior Property Manager reports to the Chief Financial Officer (CFO) and collaborates closely with the Senior Maintenance Technician and the Director of Quest Cares (Supportive Services) to strengthen housing stability, advance mission outcomes, support financial sustainability, and contribute to Quest CDC’s long-term development pipeline.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Regulatory Oversight & Compliance Leadership 

• Provide multi-site oversight of leasing, eligibility, and certification processes across Quest CDC’s affordable housing portfolio.
• Ensure full compliance with applicable affordable housing regulations and funding requirements, including LIHTC, HOME, ESG, PBRA, HUD, and First Housing standards.
• Serve as the primary point of contact for REAC inspections, Management & Occupancy Reviews (MORs), and funder or regulatory audits.
• Maintain audit readiness through consistent file review protocols, subsidy reconciliations, and scheduled compliance reporting.
• Develop and deliver compliance training and technical assistance for property staff, leasing teams, and new hires.
• Monitor compliance deadlines and reporting cycles to ensure timely and accurate submissions.

Portfolio & Asset Management 

• Oversee daily operational performance and compliance outcomes across multiple sites.
• Develop strategies to optimize occupancy, reduce turnover loss, strengthen rent collection, and support resident retention.
• Monitor and enforce adherence to property operating budgets; support capital improvement planning and vendor oversight.
• Coordinate with finance and executive leadership on forecasting, budget planning, and compliance-related cost projections.
• Utilize property management software (Yardi) and operational data to track performance trends, risk indicators, and corrective actions.

Team Leadership & Capacity Building 

• Supervise property managers and assistant managers, and collaborate with maintenance leadership across the portfolio.
• Provide coaching, training, and professional development to strengthen staff performance and retention.
• Conduct performance evaluations, support corrective action processes, and promote accountability across teams.
• Lead or support succession planning efforts and help develop internal talent for future growth.
• Promote a mission-aligned culture grounded in trauma-informed supervision and equity-centered practices.

Resident Services Integration & Retention Strategy 

• Partner with supportive service providers to strengthen housing retention strategies for vulnerable residents.
• Support resident engagement initiatives that build community, promote stability, and improve tenant satisfaction.
• Ensure consistent application of Fair Housing, ADA, and reasonable accommodation policies across all sites.
• Develop conflict resolution approaches for tenant concerns, grievances, and service linkage barriers.

Risk Management & Strategic Planning 

• Develop and maintain emergency response protocols for site incidents, natural disasters, and public health events.
• Ensure compliance with OSHA, environmental health standards, life-safety requirements, and regulatory filings.
• Contribute to long-term portfolio planning, including growth, site development, and operational improvements.
• Represent property operations in meetings with funders, board members, regulatory agencies, and external partners.

QUALIFICATIONS, KNOWLEDGE, AND SKILLS

Minimum Qualifications: 

• Bachelor’s degree in real estate, Property Management, Urban Planning, Public Administration, or a related field (Master’s degree preferred).
• Minimum 5–7 years of progressive experience in affordable housing property management, including supervisory and portfolio-level oversight.
• Demonstrated experience managing multi-site compliance for affordable housing programs and maintaining audit-ready tenant files.

Preferred Certifications:

Knowledge & Technical Competencies: 

• Strong working knowledge of affordable housing regulations and funding programs, including LIHTC, HOME, ESG, PBRA, and HUD requirements.
• Experience leading and preparing properties for REAC inspections, Management & Occupancy Reviews (MORs), and funder audits.
• Familiarity with real estate development processes and public-private financing structures is a plus.
• Knowledge of the Atlanta housing and community development ecosystem is preferred.
• Proficiency with property management software such as Yardi, including reporting and performance tracking.

Skills & Abilities: 

• Strong leadership and team development skills with the ability to coach and supervise managers across multiple sites.
• Excellent organizational, communication, and conflict resolution abilities.
• Strong analytical skills for tracking occupancy, rent collection, turnover, budgets, and compliance performance.
• Ability to manage multiple priorities, deadlines, and stakeholder relationships in a fast-paced environment.
• Commitment to trauma-informed supervision practices and mission-aligned property operations.

COMPETITIVE BENEFITS PACKAGE: 

• 60% Employer-paid Health
• Health Savings Account (HSA)/ Healthcare Flexible Spending Account (FSA)/ Dependent Care FSA
• 100% Employer Paid: Life Insurance
• Long-Term Disability
• Voluntary Benefits: Vision/ Dental/ AFLAC-hospital, short-term disability, cancer, and accident insurance, 401(k)
• Personal Days (4) / Accrued PTO time
• Paid Christmas Week Vacation/ Paid Holidays (11)
• Undergraduate and Graduate Educational Tuition Reimbursement

Quest Community Development Organization is an equal opportunity employer and does not discriminate based on sex, race, ethnicity, age, religion, social class, disability, or sexual orientation.