What are the responsibilities and job description for the Customer Service Associate (Bank Teller) - Traveling position at Queenstown Bank?
Come Join a Team that is Working Together to Enhance the Lives of our C olleagues , C ustomers and the C ommunity Every Day!
This position is the face of the bank, responsible for delivering exceptional service and building strong relationships with our customers.
Duties and Responsibilities:
- Deliver outstanding service by greeting customers in a welcoming manner
- Process customer transactions efficiently, accurately and in compliance with bank policies, including but not limited to deposits and withdrawals, cashing checks and accepting loan payments.
- Build relationships by developing trust and engaging in conversations to understand customers’ financial needs and referring to Customer Service Representatives to recommend appropriate bank products and services
- Educate customers on digital services to deepen their understanding of alternative service opportunities and fraud solutions.
- Work closely with colleagues throughout the bank to achieve branch goals and provide an exceptional customer experience.
- Follow all banking regulations, security and operational procedures to protect customers and bank assets.
- Adhere to Company’s Core Values, which are Trust, Customer Commitment, Teamwork, Excellence and Performance.
- Perform other duties as assigned by management.
Qualifications (Knowledge, Skills, Abilities, Education and Experience):
- High school diploma or (GED) required.
- 1 year of cash handling or customer service experience preferred.
- Strong computer skills to include database and Microsoft Office.
- Ability to work independently and as a team member.
- Detail oriented.
- Basic math skills to include the ability to calculate interest and balance accounts.
- Ability to count currency, coin, and negotiable instruments in a timely manner.
- Excellent communication skills.
- Good organizational and time management skills.
Physical Demands and Work Environment:
- Mobility sufficient to perform activities required of position, including travel to branch locations
- Manual dexterity for the functional operation of office equipment, such as computers, calculators, etc.
- Ability to actively engage in necessary communications with internal and external customers.
Company Benefit Offerings for eligible employees:
- Medical, Dental and Vision insurance offered 1 st of the month following 30 days of employment
- Paid Time Off (PTO) starts at 3 weeks per calendar year (prorated for new hires based on start date)
- 12 Paid Holidays (including Birthday)
- 401K retirement plan with up to a 4% Company match and immediate vesting
- Tuition Reimbursement
- Employer paid life insurance
- Employer paid disability insurance
- Voluntary life and disability insurance
- Employee Assistance Program
- Employee Discounts and Perks
Compensation:
- The posted pay range for this position reflects a good faith estimate.
- Actual compensation offered may vary based on factors such as relevant experience, skills, internal equity, tenure, performance and location.
- Pay range includes a $1.00 per hour stipend for travel.
Queenstown Bank is an Equal Opportunity Employer, including protected Veterans and individuals with Disabilities. Queenstown Bank is an E-Verify participant.
Salary : $19 - $21