What are the responsibilities and job description for the Technical Support Engineer – Endpoint position at Quantum World Technologies Inc.?
Job Title: Technical Support Engineer – Endpoint
Location: Bellevue, WA
Employment Type: Full-Time
Shift: Night Shift
Job Description
We are looking for a Technical Support Engineer to provide endpoint support and troubleshooting for end-user devices and systems.
Responsibilities:
- Provide technical support for desktops, laptops, and endpoint devices.
- Troubleshoot hardware, software, and operating system issues.
- Support Windows and Mac devices.
- Assist with device setup, configuration, updates, and patching.
- Troubleshoot network connectivity and access issues.
- Provide support for end users during the night shift.
- Document issues and resolutions in the ticketing system.
Required Skills:
- Experience in IT Support, Desktop Support, or Technical Support.
- Knowledge of Windows and macOS.
- Experience supporting laptops, desktops, and endpoint devices.
- Basic networking and troubleshooting skills.
- Good communication and problem-solving skills.
- Ability to work independently during night shifts.