What are the responsibilities and job description for the Exchange Administrator position at Quantum World Technologies Inc.?
Job Title: Windows Exchange
Experience: 3 Years
Shift: Night Shift Only
Work Schedule: Flexible shifts aligned with the US holiday calendar, primarily supporting the US Eastern Time (EST) zone.
Job Description
We are looking for an experienced Windows Exchange Technical Lead with strong expertise in Microsoft Exchange Server administration, email infrastructure, messaging services, and troubleshooting. The ideal candidate should have experience managing enterprise Exchange environments, resolving complex technical issues, and providing excellent customer-facing support.
Key Responsibilities
- Install, configure, administer, and troubleshoot Microsoft Exchange Server environments.
- Manage Exchange mailboxes, databases, mail flow, and email delivery issues.
- Administer Exchange Server in on-premises and hybrid environments.
- Manage Microsoft Exchange Online and Microsoft 365 messaging services.
- Troubleshoot email connectivity, message delivery, and mail flow issues.
- Manage Exchange Database Availability Groups (DAG) and database replication.
- Configure and troubleshoot connectors, transport rules, and accepted domains.
- Manage email security, permissions, mailbox access, and distribution groups.
- Troubleshoot Outlook connectivity, authentication, and calendar-related issues.
- Manage certificates, including SSL/TLS certificates for Exchange services.
- Work with Active Directory, DNS, and authentication services to resolve messaging issues.
- Perform Exchange Server upgrades, patching, migrations, and maintenance activities.
- Monitor Exchange infrastructure performance, availability, and capacity.
- Use PowerShell scripting to automate administrative tasks and troubleshoot issues.
- Lead the resolution of complex technical incidents and escalations.
- Communicate effectively with customers, provide status updates, and coordinate with cross-functional teams.
- Ensure high availability, security, and reliability of enterprise email services.
Required Technical Skills
- Microsoft Exchange Server Administration
- Exchange Online and Microsoft 365
- Exchange Hybrid Configuration
- Mail Flow and Message Tracking
- Mailbox and Database Management
- Database Availability Groups (DAG)
- Exchange Migration and Upgrades
- Exchange Connectors and Transport Rules
- Active Directory and DNS
- PowerShell Scripting
- SSL/TLS Certificates
- Outlook Connectivity and Troubleshooting
- Email Security and Permissions
- Performance Monitoring and Troubleshooting
- Patch Management and Production Support
Required Qualifications
- 3 years of experience in Windows Exchange administration and messaging support.
- Strong experience troubleshooting complex Exchange Server and email infrastructure issues.
- Experience supporting enterprise production environments.
- Prior experience in technical leadership, customer support, or escalation management.
- Excellent verbal and written English communication skills.
- Strong analytical, troubleshooting, and problem-solving abilities.
- Ability to manage critical incidents and collaborate with cross-functional teams.
- Flexibility to work night shifts and follow the US holiday calendar.
Important Note: Night-shift availability is mandatory. The role will primarily support customers in the US Eastern Time (EST) zone.