What are the responsibilities and job description for the Senior Windows /IT Engineer position at Quantum World Technologies Inc.?
Senior Windows / IT Engineer
Location: Overland Park, KS – 5 Days Onsite
Position: Contract
Job Summary
We are seeking a Senior Windows / IT Application Support Engineer with strong experience supporting Windows environments, enterprise applications, and engineering applications. The ideal candidate will have a strong background in Windows Server, desktop/application support, troubleshooting, incident management, and application maintenance.
The candidate should be comfortable working directly with end users, troubleshooting complex technical issues, supporting engineering applications, and managing Severity 1 / Severity 2 incidents in a production environment.
Key Responsibilities
- Provide senior-level Windows and application support for enterprise and engineering applications.
- Install, configure, maintain, and troubleshoot Microsoft Office, Bluebeam, Adobe, and engineering applications.
- Troubleshoot issues involving Windows systems, applications, databases, networks, and hybrid cloud environments.
- Provide support for Windows Server environments and enterprise applications.
- Diagnose application performance, installation, configuration, connectivity, and access-related issues.
- Manage and resolve Severity 1 and Severity 2 incidents within defined SLAs.
- Perform Root Cause Analysis (RCA) for recurring and critical incidents.
- Follow ITIL processes including Incident, Problem, Change, and Knowledge Management.
- Work with infrastructure, database, network, cloud, and application teams to resolve complex issues.
- Monitor, track, and document incidents and service requests using Jira / Service Desk tools.
- Maintain technical documentation, knowledge articles, troubleshooting procedures, and support documentation.
- Communicate technical issues clearly to both technical and non-technical users.
- Participate in application maintenance, upgrades, patches, and configuration changes.
- Quickly adapt to changing priorities and provide support in a fast-paced environment.