What are the responsibilities and job description for the Production Support Engineer (Java) position at Quantum World Technologies Inc.?
Job Title: Java Production Support Engineer
Location: Charlotte, NC
Employment Type: Fulltime
Skills : Mandatory Skills : Ansible, Dynatrace, Java, Splunk, SpringBoot
Key Responsibilities
- Provide L2L3 production support for Java based applications.
- Troubleshoot application issues related to Java Spring Boot UI and backend components.
- Analyse logs metrics and s using Splunk and Dynatrace.
- Support applications deployed on Linux environments.
- Perform incident problem and change management as per ITIL practices.
- Investigate database issues using Oracle SQL.
- Identify root causes perform RCA and suggest permanent fixes.
- Support deployment release and post release verification activities.
- Develop or update Ansible playbooks for automation and configuration tasks.
- Work with development teams to resolve defects and implement enhancements.
- Ensure SLA adherence and effective communication with stakeholders.
- Maintain production documentation SOPs and runbooks.
- Participate in rotational shifts and on call support.
Primary Skills
- Production Application Support
- Java
- Spring Boot
- Linux Unix
- Oracle Database SQL
- Monitoring Observability Splunk Dynatrace
- Secondary Supporting Skills
- HTML CSS JavaScript basic troubleshooting
- Ansible automation configuration management
- Log analysis and performance troubleshooting
- Incident Management ITIL
- Ticketing tools ServiceNow Jira Remedy