What are the responsibilities and job description for the Production support Engineer (contract) position at Wells Fargo?
Description
Title: Production Support Engineer
Location: Charlotte, NC
Duration: 18 months
Work Engagement: W2
Work Schedule: Hybrid 3 days in office/2 days remote
Benefits on offer for this contract position: Health Insurance, Life insurance, 401K and Voluntary Benefits
Summary:
In this contingent resource assignment, you may: Consult on complex initiatives with broad impact and large-scale planning for Infrastructure Engineering. Review and analyze complex multi-faceted, larger scale or longer-term Infrastructure Engineering challenges that require in-depth evaluation of multiple factors including intangibles or unprecedented factors. Contribute to the resolution of complex and multi-faceted situations requiring solid understanding of the function, policies, procedures, and compliance requirements that meet deliverables. Strategically collaborate and consult with client personnel. Required Qualifications: Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.
Key Requirements:
Title: Production Support Engineer
Location: Charlotte, NC
Duration: 18 months
Work Engagement: W2
Work Schedule: Hybrid 3 days in office/2 days remote
Benefits on offer for this contract position: Health Insurance, Life insurance, 401K and Voluntary Benefits
Summary:
In this contingent resource assignment, you may: Consult on complex initiatives with broad impact and large-scale planning for Infrastructure Engineering. Review and analyze complex multi-faceted, larger scale or longer-term Infrastructure Engineering challenges that require in-depth evaluation of multiple factors including intangibles or unprecedented factors. Contribute to the resolution of complex and multi-faceted situations requiring solid understanding of the function, policies, procedures, and compliance requirements that meet deliverables. Strategically collaborate and consult with client personnel. Required Qualifications: Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.
Key Requirements:
- Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship.
- Experience triaging L1/L2 support tickets, assessing business impact, and managing outages.
- Ability to investigate infrastructure defects using monitoring alerts, dashboards, and tools such as AppDynamics, Grafana
- Setting up new alerts using tools such as Big Panda, Grafana etc.
- Experience in Business continuity plan (BPC) planning and execution with clear understanding of Datacenter resiliency
- Experience with Load Balancers such as F5 or AVI
- Experience working in Windows environment
- Basic understanding of Linux/Unix commands and shell scripting.
- Basic knowledge of dealing with Certificates and cert renewal.
- Basic understanding of GIT repository.
- Working knowledge of Jenkins GIT Actions or another pipeline tool.
- Know how to open and work on Jira tickets.
- Know how to work on tickets in Service Now or similar ticketing system.
- Good to have worked on PeopleSoft products.
- Good to have exposure to uDeploy.
- Good to have knowledge of Liquibase