What are the responsibilities and job description for the Field Support Analyst position at Quantum World Technologies Inc.?
Job Title: Field Support Analyst
Location: Indianapolis, IN (5 days onsite, Hours: M-F 8am - 5pm)
Duration: Long term contract
Key Skills: Field Support, Desk side support, Windows 11, Office 365, InTune, Azure, Active Directory
Job Duties:
This role will be in support of trainings and the candidate will be be there to support all of the AV aspects of the trainings
Working with Desk side support
Answering technical support issues
Working tickets
Assisting with the distribution of hardware across the country
Proactive customer service
Years of Experience needed:
5 years in customer service
Systems/Software proficiencies:
Windows 11
Office 365
InTune
Azure
Active Directory
Imaging Process
Certifications/Licenses:
Any applicable IT Certification preferred