What are the responsibilities and job description for the Dynamics 365 Application Support position at Quantum World Technologies Inc.?
Dynamics 365 Application Support / Engineering Specialist
Bellevue WA
Full-Time Position
Role Overview
- We are seeking an Dynamics 365 Customer Engagement functional/application support engineer with strong Dataverse and model-driven application knowledge. The role requires hands-on expertise in application support, low-code solution development, automation, troubleshooting, and customer-facing collaboration. The ideal candidate should be comfortable working in fast-paced support or engineering environments and experience supporting production/customer issues.
Minimum Qualifications
- Hands-on Dynamics 365 Customer Engagement experience
- Strong knowledge of one or more:
- Dynamics 365 Sales
- Dynamics 365 Customer Service
- Strong understanding of:
- Dataverse
- Model-driven applications
- Forms
- Views
- Charts / Dashboards
- Application configuration/customization
- Ability to investigate functional/configuration issues in customer environments
- CE readiness documentation confirms that Dynamics 365 CE applications are model-driven Power Apps based on Dataverse and specifically highlights forms, views, charts and dashboards, along with Power Automate and Power BI integration.
Good to Have Skills
- Power Automate
- Power BI integration
- Power Pages
- Customer Insights / Journeys
- Dynamics 365 Field Service exposure
- SharePoint integration/document management
- Server-side synchronization / Exchange integration
- CE administration and solution/customization knowledge
- Performance troubleshooting
- CE on-premises exposure as an additional advantage