Sales Application Support Analyst

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium-, and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR also designs and manufactures advanced diesel engines, provides financial services and information technology, and distributes truck parts related to its principal business.

Kenworth Truck Company

Kenworth Truck Company, founded in 1923, is the manufacturer of The World’s Best® heavy and medium duty trucks. With an excellent heritage of quality, innovation and technology, Kenworth has played an essential role in the development of trucks that are more fuel efficient, productive, and economical to operate. Today, Kenworth is leading transportation innovation with the introduction of battery-electric vehicles, exploration of fuel cell electric powertrains, and autonomous driving systems. Kenworth is committed to fostering an environment of diversity, equality and inclusivity in the workplace.

Requisition Summary

The Sales Application Support Analyst is a key member of the Sales Application Team. This role supports the Customer Relationship Management (CRM) system and responds to Sales Tool questions and requests from dealers and internal teams. The analyst also works with multiple teams to ensure dealer and internal sales staff are properly set up in CRM and can use it effectively to support customers.

Job Functions / Responsibilities

• Provide support on CRM related questions from external customers and internal teams in the shared outlook inbox
• Act as a backup to the Option Approval Request (OAR) process. Coordinating between dealers and engineering reviewers, and maintaining service level standards for approval cycle times
• Interface with dealers by providing detailed, step-by-step procedures for troubleshooting complex truck specs
• Assist with training internal and external clients in the use of the sales tool
• Assist Sales Application Development team with maintenance of Experlogix Design Center
• Assist with internal skill development with other groups such as engineering or marketing
• Assist with process improvements and documentation updates relating to CRM workflows

Qualifications & Skills

• Bachelor's degree in Business Administration, Marketing, or a related field strongly preferred
• Experience with Customer Relationship Management (CRM) software such as Microsoft Dynamics CRM or Salesforce CRM preferred
• 1-2 years of truck industry experience is preferred
• Strong interpersonal skills with the ability to communicate clearly and concisely and collaborate effectively with a wide variety of people and functions
• Proven ability to gather and analyze information to resolve problems efficiently; capable of managing multiple time-sensitive tasks with minimal supervision
• Excellent organizational skills with the ability to maintain accurate records and documentation
• Proficiency with Microsoft Office Suite, with practical experience using MS Excel to read, manipulate, and analyze data

Why work for PACCAR/Kenworth?

• Global Fortune 500 Company with a wide array of growth and development opportunities
• Work alongside experienced goal-oriented colleagues recognized as experts in their fields
• Support and/or design the commercial vehicles of the future with a focus on emerging technologies such as electric and autonomous trucks

As a U.S. PACCAR employee, you have a full range of benefit options including:

• 401k with up to a 5% company match
• Fully funded pension plan that provides monthly benefits after retirement
• Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
• Tuition reimbursement for continued education
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Paid short-and long-term disability programs
• Life and accidental death and dismemberment insurance
• EAP services include wellness plans, estate planning, financial counseling and more

Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability and E-Verify Employer. At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for the Sales Application Support Analyst is $62,000 - $93,000 annually. Additionally, this role is eligible for the full range of benefit options listed above.

Applicants and employees for this position will not be sponsored for work authorization, including, but not limited to H-1B visas, now or in the future.

Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue
Job Segment: CRM, Technical Support, Help Desk, Information Technology, Relationship Manager, Technology, Customer Service