What are the responsibilities and job description for the Customer Relationship Management Manager position at Quantum World Technologies Inc.?
Job Title : CRM Manager/Coordinator
Location : Los Angeles, CA (Remote)
5 Years’ Experience
Job Description
Qualifications Required
- 5-10 years of experience in CRM, lifecycle marketing, or retention marketing.
- 2 years of people management experience, including direct management of coordinators or specialists.
- Proven experience planning and executing CRM programs across both domestic and international markets.
- Strong understanding of CRM channels and platforms (e.g., email, push, in-app).
- Excellent organizational, communication, and stakeholder management skills.
Preferred
- Experience working in a global or multi-market organization.
- Familiarity with CRM platforms and marketing automation tools.
- Data-driven mindset with experience analyzing campaign performance.
- Ability to operate effectively in fast-paced, high-volume environments.
Success Metrics
- On-time and high-quality CRM execution across all markets.
- Strong team performance, engagement, and development.
- Increased campaign effectiveness through market-relevant planning.
- Reduced execution risk through strong coverage and operational rigor.
Skills
Mandatory Skills : Benefits Management, Project Planning, Project Governance