Customer Relationship Management Coordinator

Job Title : CRM Coordinator

Location : Los Angeles, CA (Remote)

3 Years’ Experience

Job Description :

Job Summary

• The CRM Coordinator supports the execution and operations of customer relationship management (CRM) initiatives, with a primary focus on in-app banner workflows.
• This role partners closely with cross-functional teams and vendors to ensure timely execution, accurate reporting, and smooth day-to-day CRM operations.
• The ideal candidate is highly organized, detail-oriented, and comfortable managing multiple tools and processes.

Key Responsibilities

• Own the end-to-end in-app banner workflow, including execution and reporting, in partnership with the vendor Redfast.
• Log, track, and help resolve issues across CRM platforms, including Salesforce, Braze, SDKs, Redfast, and related tools.
• Organize and maintain team assets, including naming conventions, calendars, and shared folders.
• Assist in maintaining documentation, playbooks, and internal CRM processes to support team efficiency and consistency.
• Provide coverage for CRM assignments when the Manager or Senior Manager is out of office, ensuring continuity of operations.
• Support day-to-day CRM coordination and operational tasks as needed.

Required Skills & Qualifications

• Strong organizational skills with attention to detail
• Ability to manage multiple tasks and deadlines simultaneously
• Familiarity with CRM and marketing technology platforms (e.g., Salesforce, Braze, or similar)
• Strong communication and collaboration skills
• Comfort working with vendors and cross-functional partners

Preferred Qualifications

• 3 years of prior experience in CRM operations, lifecycle marketing, or marketing operations
• Experience working with in-app messaging or banner tools (e.g., red fast or similar platforms)
• Basic reporting or analytics experience

Skills

Mandatory Skills : Salesforce Marketing Cloud Campaign Operations