Instructional Designer

Location: This position is located at our Dublin, OH campus with hybrid flexibility. 

Who we are

Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®. 

We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement. 

About the role

The Instructional Designer will design, develop, evaluate, and continuously improve training content across a

hybrid environment (both instructor-led and virtual) for new hire onboarding and operations training. With

Manager oversite, the Instructional Designer will design content for a virtual adult learning experience that is engaging and learner-centered. Must be able to collaborate with subject matter experts (SME’s) to create and develop training plans, programs, and/or individual courses that are linked to business requirements.

What you’ll do

Conduct Front-End Analysis:

• Perform needs analysis, flag redundancies, and analyze course feedback to identify opportunities for improvement.
• Work with Training Team, Subject Matter Experts, and other stakeholders to develop specific course content and materials based on agreed-upon learning objectives.
• Collaborate with Subject-Matter-Experts to research content, identify best-practices, and quality standards.
• Track emerging trends in professional development and adult learning to make informed recommendations for improving the learner experience.
  

Design Broad-Based Training Content

• Produce core and supplemental training materials including e-learning modules, online tutorials, and multimedia products to meet learning needs and objectives at foundational, intermediate, and mastery levels.
• Employ learning design approaches that are engaging, interactive, learner-centered and maximize transfer of learning.
• Design content in a hybrid environment: in-person classroom training, virtual instructor-led training, webinars, job-aids, self-paced learning using a variety of platforms.
• Design and Develop Training Material to support facilitators and participants
• Develop exams, practice tests, quizzes, and other assessments that measure learner comprehension and mastery.
• Create tools, templates, job aids, and other materials to ensure learning can be applied in the work place.
  

Evaluate Training Effectiveness and Performance

• Track training competency attained using the LMS data.
• Conduct formative and summative evaluations.
• Set evaluation benchmarks.
• Continuously improve and measure training results and impact.
  

ELearning

• Design and deploy engaging and interactive online learning opportunities, using appropriate tools (Articulate Pro or Storyline, Adobe Captivate, Raptivity, etc.).
• Maintain domain expertise in LMS platform to ensure brands take full advantage of features and functionality.
• Create, deploy and track usage and effectiveness of SCORM or ILMS compliant curriculum using the existing Learning Management System.
• Communicate with the LMS administrator to troubleshoot SCORM and platform issues.
• All other duties as assigned.
  

What you’ll bring

• Education: Bachelor or Master’s Degree in Instructional Design, Educational Technology, or related field.
  

• 3-5 years of experience in Instructional Design, Educational Technology, or equivalent experience.
  Knowledge of instructional design methodologies, evaluation methodologies (Kirkpatrick), and certification development.
• Experience developing virtual instructor-led, self-paced and in person instructor-led curricula, online tutorials and assessments.
• Experience with authoring tools (Articulate 360 preferred), Virtual platforms and learning management systems, and experience in multimedia development.
• Experience with graphic design tools, such as Adobe Illustrator or Photoshop.
• Demonstrated attention to detail and strong organization, planning, and problem-solving skills.
• Excellent verbal and written communication skills.
• Team player with strong interpersonal skills and ability to build effective working relationships.
• Ability to solve problems using good judgment and discretion.
• Ability to work independently, with creativity, passion and ownership of multiple projects simultaneously.
• Visual design skills; ability to create visual assets that enhance the look and feel of learning products and align with the brand identity (Photoshop, Illustrator, In-Design Forms, etc.).
• Experience using video editing software (preferred).
• Ability to document technical information and write effective copy, instructional text, and audio/video scripts that are easy to search and user-friendly.
• Trustworthy and accountable behavior, capable of viewing and maintaining confidential information daily.
  

--