Accounts Receivable Specialist

About Quantum Design

For more than 40 years Quantum Design (QD) has been providing technology solutions to researchers in the fields of physics, chemistry, biotechnology, materials science, and nanotechnology. Established in 1982, Quantum Design is the leading commercial source for automated materials characterization systems offering a variety of measurement capabilities. QD instruments are found in the world's leading research institutions and have become the reference standard for a variety of magnetic and physical property measurements.

The Opportunity

As an Accounts Receivable Specialist, you will support Quantum Design’s order-to-cash process by managing a portfolio of customer accounts, driving timely collections on open receivables, and reducing past-due balances and Days Sales Outstanding (DSO). In this role, you will focus on professional solutions-oriented customer contact, resolving disputes, and partnering with internal teams (Sales, Customer Service, Billing, and Finance) to ensure accurate invoicing, effective credit management, and strong customer relationships.

This position is ideal for someone who is detail-oriented, comfortable working with finance and CRM systems, and experienced in B2B collections in a fast-paced environment. The Accounts Receivable Specialist reports to the Credit & Collections Manager (or equivalent Finance leader, depending on internal structure).

Responsibilities

• Manage an assigned portfolio of customer accounts, ensuring timely collection of open receivables and reduction of past-due balances.
• Conduct proactive collection activities (phone, email, written correspondence) to secure payment commitments and follow up until resolution.
• Review daily/weekly accounts receivable aging reports, prioritize high-risk or significantly past-due accounts, and document all collection actions in the system of record.
• Research and resolve payment discrepancies, short pays, unapplied cash, and chargebacks in collaboration with Cash Applications, Billing, and Customer Service. Process customer cash receipts daily in the ERP system
• Coordinate with Sales and Customer Service to resolve pricing issues, returns, credits, and other disputes that delay payment.
• Escalating high-risk accounts to management with comprehensive documentation of prior collection activities, root-cause issues, and recommended actions, including formal demand letters, revised payment terms, account holds. ·
• Verify statements/invoices received against POs as provided. Ensure that amounts match those provided, and/or research and resolve any discrepancies
• Support month-end close activities by preparing AR-related reporting (e.g., aging analysis, past-due status, and notes for potential bad debt reserves).
• Assist in documenting and refining standard collection procedures, templates, and workflows to improve efficiency and customer experience.
• Collaborate with the broader Finance team to support overall cash flow objectives and continuous improvement initiatives.
• Perform other duties assigned to support the effective operation of the Finance department, including identifying and investigating credits on customer accounts, preparing and sending first-contact collection letters to customers to review invoices prior to payment, and assisting with ad hoc collection and reporting requests.

Minimum Qualifications

• 3 years of experience in B2B collections and/or accounts receivable in a fast-paced corporate environment

Preferred Qualifications

• Associate or bachelor’s degree in accounting, Finance, Business, or a related field
• Hands-on experience using Infor (or similar financial/ERP platform) and Salesforce (or other CRM) to manage customer accounts, track activities, and support collections workflows
• Experience working with third-party payment portals, lockboxes, or payment processors

Additional Information

This position’s work mode is 100% onsite. The employee will report to our facility in San Diego, CA five days a week.

Quantum Design is an affirmative action and equal opportunity employer. All employment decisions, policies and practices are in accordance with applicable federal, state and local anti-discrimination laws. Quantum Design will not tolerate or engage in unlawful discrimination including any form of unlawful harassment, on account of a person's sex, age, race, color, religion, creed, sexual preference or orientation, marital status, national origin, ancestry, citizenship, military status, veteran status, handicap, disability, or membership in any protected group.