Traveling Technology Support Specialist

Quantam Solutions provides IT solutions and consulting for various clients. We offer competitive hourly wages, health benefits, paid time off, and a 401(k) plan. We are currently seeking a Traveling Technology Support Specialist. This position is fully onsite in Madisonville, KY. The work hours are 8:00am – 5:00pm, Monday through Friday. Candidates must be able to climb a ladder and be able to lift 50 pounds. Regular travel is required. Candidates need to have a valid driver’s license, dependable vehicle, state required motor vehicle insurance and will be expected to travel statewide for the duration of the deployment project. Candidates will be reimbursed mileage for the use of their own vehicle.

Job Description:

Our client is seeking a contract resource for the role of Technology Support Specialist. The successful candidate will be responsible for agency hardware, systems software and applications software portfolio, including maintenance of data dictionaries, equipment and software installation and upgrades, data conversions, system utilities and change control. Coordinates problem resolution and referrals to other support areas.

Knowledge & Experience:

• Ability to identify and troubleshoot defective equipment.
• Ability to identify and troubleshoot software and application issues.
• Determine and resolve hardware issues prior to deployment.
• Possess network room knowledge and experience.

Essential Characteristics of the Successful Candidate:

• Excellent customer service skills
• Excellent organizational skills
• Strong written and verbal communication skills
• Ability to multi-task while taking phone calls in a fast-paced environment.
• Self-motivated

Minimum Requirements:

• Education: Bachelor’s degree in Computer Science
• Education Substitute: Associates Degree with over two years of job-related experience or High School Diploma with over four years of job-related experience.

Office Location:

• Hopkins County Judicial Center; 120 E. Center St. Madisonville, KY 42431

Primary Counties of Coverage:

• Statewide

Special Requirements: (Licenses, Regulations, Certificates, Advanced Education)

• Network Operating Systems
• Computer Technical Certification is a plus in the following MOS, MTA, MCP, A OR MCITP.
• General Understanding of the ITIL Framework.

Typical Working Conditions and Unique Physical Requirements:

• 8:00am – 5:00pm Monday-Friday
• Work is primarily performed in an office setting.
• Must be able to climb ladder.
• Ability to lift 50 lbs.
• Travel is required.
• Should have a valid driver’s license, dependable vehicle, state required motor vehicle insurance and will be expected to travel statewide for the duration of the deployment project.