What are the responsibilities and job description for the Desktop Support Specialist position at Quantam Solutions?
Quantam Solutions provides IT solutions and consulting for various clients. We offer competitive hourly wages, health benefits, paid time off, and a 401(k) plan. We are currently seeking a Desktop Support Technician. Candidates must be able to work fully onsite in London, KY.
JOB DESCRIPTION:
We’re seeking a knowledgeable Desktop Support Technician with a high aptitude for customer service. Candidates must have minimum of two years of experience in desktop support or similar role. This must include installation, troubleshooting, and repair of devices in a windows-based environment.
RESPONSIBILITIES:
- Provide desktop support and troubleshoot software issues to ensure smooth IT operations.
- Demonstrate excellent customer service by addressing inquiries and resolving technical problems promptly.
- Utilize ServiceNow platform for ticket management and efficient workflow.
- Apply computer skills to assist in network configurations and IT infrastructure maintenance.
PREFERRED SKILLS:
- 1-2 years of IT experience as a Desktop Support technician with experience diagnosing and resolving technical issues with hardware and software systems, providing general desktop support duties with excellent troubleshooting skills.
- Well-versed in computer systems and be able to set up hardware, install and configure software.
- Basic networking troubleshooting skills.
- Reliable attendance.
- Excellent customer service and communication skills.
- Computer equipment configuration, setup, and installation.
- Experience in ticketing software (preferably ServiceNow).
- Hardware and software experience.
- Must maintain a valid driver’s license.
Job Types: Full-time, Contract
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- IT support: 1 year (Preferred)
Work Location: In person
Salary : $18 - $20