What are the responsibilities and job description for the Service Desk Specialist position at Quantam Solutions?
Quantam Solutions provides IT solutions and consulting for various clients. We offer competitive hourly wages, health benefits, paid time off, and a 401(k) plan. We are currently seeking a Service Desk Technician. Candidates must be able to work fully onsite at our client’s data center in Frankfort, KY, which is a cubicle environment.
Job Description:
We are seeking a Service Desk Technician for our client’s Technical Services Team in Frankfort. See below for the type of position and hours needed.
CSD Business Hours:
- Position Hours: 7:30am-4:30pm Monday through Friday. Perfect Attendance and Some Saturdays are required.
Required Skill Sets:
- One year of IT experience as a Help Desk or Desktop Support Technician with experience providing desktop support duties and troubleshooting skills. Excellent customer service skills.
- Excellent Attendance is required for this position.
- Customer services skills and temperament.
- No foul, abrasive or condescending language used over the phone.
- No argumentative demeanor.
- Takes ownership, not defensive about blame.
- Empathetic
- Patient with upset and/or angry customers.
- Good Communication Skills
- Problem solver (troubleshooting skills)
- Critical thinker
- Trainable
- Self-starting and Initiative
- Able to simplify explanations so that the customer understands.
Desired Skill Sets:
- Experience in customer service-oriented workplace.
- Desktop Support (Onsite and remote)
- Windows 7 and 10 Operating System
- Mapping network drives.
- Global Protect support
- General NAS knowledge
- Office Suite (particularly Outlook 2013 or higher)
- Application knowledge (adobe, java, etc.)
- Preferred ServiceNow Ticketing System experience and knowledge base writing.
- Experience in phone center and/or helpdesk work.
- Experience working in a lively and ever-changing environment (adaptability).
- Experience working with, and as an active part of, a lively team (team player).
- Multi-tasking ability
- Documentation skills (clear, concise)
- Experience with Active Directory (our most used tool to reset passwords).
- Experience with remote support or desktop support.
Job Types: Full-time, Contract
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Referral program
- Vision insurance
Application Question(s):
- Do you have at least one year of experience in Help Desk or Desktop Support?
- Have you used Active Directory to reset passwords or manage accounts?
Education:
- High school or equivalent (Required)
Work Location: In person
Salary : $18 - $20
