Lead - Repair Tech 2 - 2nd Shift

PURPOSE OF POSITION:

Responsible for leading Operations staff and assisting in the area of performing repair of servers for CCBU Systems Assembled. Ensures all personnel are adequately trained and that all training is documented properly. Assumes overall operational duties in the absence of the Service Operations Supervisor. Assist in the daily operations of the department and maintains organizational work area and ensures the cleanliness of all areas assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Provides daily work assignments to assigned personnel to in order to meet established production goals.

· Resolves all functional issues (Quality, Processing, Repair, etc.) as they arise.

· Ensure transactions into the DMR system are properly entered to provide accurate data which provides traceability of repair progress and history.

· Provide accurate and timely departmental reports.

· Prepares individual performance reviews for personnel assigned.

· Drive & Maintain 5s Metrics & Drive a Safe Working Environment.

· Lead the repair team to meet goal target for all units in the repair area.

· Promote a culture of process excellence through exceeding quality metrics.

· Meet daily & weekly goals for repair output.

· Control/manage inventory levels assigned to repair area.

· Improve plant audit performance and work environment.

· Provide instruction and training to assigned personnel on proper procedures and regulations ensuring appropriate documentation is completed, timely and accurately.

· Train and motivate employees through effective communication.

MINIMUM REQUIREMENTS

· 1-2 years supervisory/lead experience in a either a production or repair center environment, performing functional/quality testing of operating systems.

· Must be proficient with Microsoft, Word, Excel, and Access.

· Knowledge of Linux and server architecture, networking.

· Knowledge of hardware debugging.

· High school diploma or equivalent required.

· Associates degree preferred.

· A Certification a Plus.

OTHER SKILLS AND ABILITIES

· Excellent verbal and written communication skills and the ability to think on your feet.

· Knowledge of Electrostatic Discharge (ESD) and preventative measures.

· Computer literate in a Windows Environment; Excel, Word, Power Point, Access, Internet.

· Basic math skills.

· Accurate counting skills.

· Detail oriented.

· Good organizational skills.

· Ability to work as part of a team.

· Must be self-motivated with ability to use own initiative.

· Flexibility to change direction frequently with little notice.

· Able to handle multiple tasks simultaneously.

· Able to complete projects under tight deadlines.

· Strong written and verbal communication skills.

· Strong interpersonal skills.

· Able to maintain confidentiality.

· Able to work with or near machinery.

· Able to handle routine assignments of a repetitive nature.

· Able to perform repetitive motion with hands and arms.

· Good visual acuity.

· Ability to recognize defects or flaws in routine parts and/or products.

PHYSICAL DEMANDS:

· Ability to lift up to 50 pounds.

· Able to squat to lift boxes weighing up to 50 pounds.

· Able to stand, stoop and bend.

· Ability to walk and stand on cement floors for long periods.

· Able to work in warehouse environment.

· Able to handle routine assignments of a repetitive nature.

· Able to perform repetitive motion with hands and arms

· Able to work with or near machinery.

· Able to wear cotton gloves and coats.

· Good visual acuity.

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