Visa Specialist (FOIA) - Washington, D.C.

QSI is seeking a Visa Specialist (FOIA) to support our Government Client, located in Downtown Washington DC. A successful candidate must possess an active SECRET Clearance (may require Top Secret) to be considered for this position. The Visa Specialist provides support to the Government by performing various administrative, clerical and other support functions with high attention to detail and accuracy in all offices of VO. A Government manager will provide day-to-day oversight and direction.

Location

Washington, D.C.

Level/Salary Range

$75k-$80k

HR Contact

Subrina Miles

Job Category

Non-Exempt

Security Clearance Required

Secret (may require Top Secret)

Position Type

Full-time

Duties/Requirements/Qualifications

Qualifications:

• Ability to effectively and politely interface with public
• Ability to comprehend and communicate the requirements for a visa in a professional and courteous manner over the telephone
• Ability to learn and recall information about visa application procedures and the rules and regulations pertaining to visa requirements
• Good data entry skills, good filing and file retrieval skills, good organizational skills
• Excellent customer service skills
• Ability to interpret and apply regulatory material
• Ability to work independently and as a member of the team to effectively interact with personnel at all levels

Anticipated Duties/Tasks:

• Assist in answering Congressional, Headquarters, and White House inquiries.
• Liaise in-person, via email, and phone with embassies, consulates, and other high-level foreign country personnel.
• Participate in customer service outreach activities including, but not limited to: travel shows, college and university events.
• Deal with urgent requests by visa applicants under the direction of a VO manager.
• Perform Quality Control in verifying that visa application data matches visa processing data.
• Utilize phone and email to resolve questions with applicants.
• Perform data entry, look-up files, and applications.
• Accept applications and download or enter basic biographic, upload the application, scan
  documents, and passport data into the NIV computer program, which assigns tracking
  numbers to each application.
• Review visa application for completeness and supporting documentation prior to
  Government adjudication.
• Verify the accuracy of all application data entered in the database against the data on the
  passport and DS-1648, data-enter or correct any inaccuracies, track all pending cases, add
  any necessary annotations, draft security advisory opinions where required, prepare
  correspondence relating to issues with the visa applications.
• Interface with visa applicants at Diplomatic Reception Desk. Review visa application for
  completeness and supporting documentation prior to adjudication. Copy customer's
  identification.
• Print and affix visas onto applicant's passport after Government adjudication.
• Distribute visa and passports envelopes to the correct applicant.
• Answer inquiries from visa and waiver applicants.
• Generate letters and emails that clearly convey requests for additional documentation or
  information to visa waiver applicants.
• Prepare Lookouts for the CLASS system as directed by the designated visa or waiver
  adjudicator.
• Prepare correspondence for applications not issued.
• Interface with the Consular Support Centers to resolve cases.
• Communicate with stakeholders, such as: Congressional offices, community-based
  organizations, and other Government Agencies (except for law-enforcement).
• Conduct research on visa cases by gathering information from a variety of sources,
  including but not limited to: applications, supporting documents, the internet, telephone
  calls, government, commercial, and open source databases. Write recommended findings
  in a clear and concise manner that summarizes the information gathered and identified
  during research.
• Review applications from J-1 Exchange Visitors who seek waivers of their INA 212(e)
  two-year home residence requirement.
• Conduct preliminary review of J-1 "No Objection" cases for forwarding through a case
  management system to a VO manager for a final review, signing if appropriate, and
  forwarding to DHS.
• Receive Section 13 cases from former diplomats for adjustment of status (green cards)
  from USCIS' National Benefits Center, track the case via spreadsheet as the adjudicator
  seeks information from the regional desk officer and return the cases to USCIS with the
  Department of State's recommendation on the case.
• Create and maintain spreadsheets to support the USCIS Liaison Officer.
• Maintain liaison with country desk officers, other government agencies, members of the
  foreign diplomatic corps, and immigration lawyers.
• Serve as back-up to the other assistants/analysts/specialists/liaison officers in their absence as designated.

Education / Experience Required

• Bachelor's degree, and;
• Four (4) years of general office experience, including;
• Three (3) years of experience utilizing a variety of office software, specifically: MS Word, MS Power Point, MS SharePoint, MS Excel, and MS Outlook.
• The Government may allow the following qualifications substitutions for this position: 4 years of additional general office or administrative experience may be substituted for a BS/BA degree.

Salary : $75,000 - $80,000