Customer Service Support

Customer Service / Office Administrator

$22–$23/hour

West Chicago, Illinois, 60185

Mon–Fri, 7:30 am to 4:30 pm | 1-hour lunch

Temp-to-Hire Position

Background check and Drug test required

We are seeking a dedicated and personable Customer Service Representative / Office Administrator to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service by answering calls, responding to inquiries, and resolving issues. You will also be responsible for operating the ERP system. Join a diverse and collaborative work team!

Responsibilities:

· Serve as the primary contact for customer inquiries via phone, email, and in person.

· Provide accurate information on products, services, and policies to ensure customer satisfaction.

· Process orders, returns, and exchanges promptly and efficiently.

· Resolve customer concerns or escalate them when necessary.

· Maintain and update the customer database to ensure accurate records.

· Identify customer needs and offer appropriate solutions or services to support sales efforts.

· Perform general receptionist duties, including welcoming guests, routing calls, and managing correspondence.

· Collaborate closely with sales, warehouse, tech, and other departments to ensure timely and effective customer support.

· Support the Sales Manager (no direct sales involved).

Qualifications:

· 1–3 years of customer service, receptionist, or administrative experience.

· Bachelor’s degree preferred but not required.

· Experience with ERP systems is a plus.

· Strong verbal and written communication skills.

· Strong interpersonal skills to handle customer interactions professionally.

· Detail-oriented with excellent organizational abilities.

· Proficient in Microsoft Office (Word, Excel, etc.).

Great opportunity for recent college graduates looking to start a new career.

Agency Offers PTO and Health Insurance!

Client company offers great benefits after 90 days!

401(k), 401(k) matching, Dental insurance, Health insurance, Paid time off, Vision insurance.