What are the responsibilities and job description for the Customer Experience Associate position at Quality Plus Cleaners?
COMPENSATION NEGOTIABLE BASED ON EXPERIENCE & TALANT
$15 PER HOUR TO START
$16 to $17 PER HOUR FOR LEAD SHIFT
WAGE REVIEW IN 90 DAYS
Must have own vehicle
Must be willing to commute WITHIN 7 MILE RADIOUS
Job Summary:
We are seeking a Customer Service Representative to join our team. The ideal candidate will be fluent in Spanish and English, possess excellent communication skills, and have a passion for delivering exceptional customer service.
Responsibilities:
- Handle inbound and outbound customer calls professionally and courteously
- Provide accurate, valid, and complete information by using the right methods/tools
- Upsell products and services when appropriate
- Perform data entry tasks with a high level of accuracy
- Analyze customer needs and recommend suitable solutions
- Maintain customer records by updating account information regularly
Skills:
- Proven customer service experience or experience in a call center environment
- Ability to effectively communicate via phone and email
- Strong data entry skills with attention to detail
- Proficiency in upselling techniques
- Multilingual abilities are a plus
- Excellent phone etiquette and active listening skills
If you are a dedicated individual with a passion for customer service and possess the required language skills, we invite you to apply for this exciting opportunity. Join our team and be part of a dynamic work environment where your contributions are valued.
Job Type: Full-time
Pay: From $15.00 per hour
Work Location: In person
Salary : $16 - $17