Front Desk Agent

Quality Inn Creekside is a family-owned, 105-room hotel along LeConte Creek in Gatlinburg. We're hiring Front Desk Agents for full-time and part-time shifts. If you like helping people and want to work at a hotel where management knows your name, we'd like to meet you.

Our guests are families, couples and hikers headed into the Smokies. Your job is to make their arrival easy and their stay feel looked after. We're also in the middle of a full renovation, so you'll be part of the team that opens the new version of this hotel.

Pay based on experience

• New to hotel front desk: $16.00/hr (we'll train you)
• 1 year of hotel front desk: $17.00/hr
• 2 years, or experience with a hotel property management system: $17.50/hr
• After your first 90 days: $1.00/hr raise at every level once you pass your 90-day review
• Overtime paid at time-and-a-half over 40 hours

Job duties

Check-in, check-out and reservations

• Check guests in and out, verify ID and payment card, assign rooms and issue key cards
• Take new reservations, changes and cancellations by phone, email and walk-in
• Process online travel agency bookings (Expedia, Booking.com and others) and make sure rates and room types match
• Take payments, deposits and refunds in the hotel system and balance your cash drawer at the end of each shift

Guest service

• Answer the phone promptly and handle messages, transfers and wake-up calls
• Answer questions about the hotel and the area (best breakfast spot, how to get to the park, where to park downtown)
• Solve guest problems as they come up, whether that's a room issue, a billing question or a noise complaint, and know when to bring in a manager
• Follow through on guest requests like extra towels, pillows or a maintenance fix until they're closed out
• Handle lost and found, packages and deliveries for guests

Teamwork and property

• Keep housekeeping and maintenance updated on room status and repairs so rooms are ready and issues get fixed fast
• Write clear notes in the shift log and give the next shift a complete handoff
• Keep the lobby, front desk and breakfast area clean, stocked and welcoming
• Follow cash-handling, key-card, guest-privacy and safety procedures, and know the fire and emergency steps
• Help guests through renovation changes, like room moves or temporary closures, with patience and a clear explanation

What we're looking for

Required:

• Customer service experience of any kind: hotel, restaurant, retail, call center, anything with people
• Comfortable using a computer and learning a new hotel system (we'll train you)
• Able to work weekends and holidays. This is a tourist town and those are our busiest days
• Reliable transportation to Gatlinburg

Nice to have:

• Hotel front desk experience (Choice, Hilton, Marriott, IHG or independent)
• Experience with choiceADVANTAGE, OnQ, Opera or a similar system
• Spanish or another second language

Schedule

• AM shift: about 7 a.m. to 3 p.m.
• PM shift: about 3 p.m. to 11 p.m.
• Full-time (32 to 40 hours a week) and part-time (16 to 24 hours a week) available
• We post schedules ahead of time and work with school and family commitments where we can

How to apply

Apply right here on Indeed. It takes about five minutes and you don't need a resume. We read every application and aim to reply within one business day. Interviews are short and in person at the hotel, and we can often meet the same week.

Quality Inn Creekside is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by federal, state or local law. If you need a reasonable accommodation to apply or interview, message us through Indeed and we'll help.

Pay: $16.00 - $17.50 per hour

Expected hours: 16.0 – 40.0 per week

Work Location: In person

Benefits:

Salary : $17