What are the responsibilities and job description for the Front Desk Associate position at Quality Inn & Suites Bay City?
We are looking for a Hotel Front Desk Associate to serve as our guests’ first point of contact and manage all aspects of their accommodation. Must have open availability which will include weekends and some holidays. Hours will include a mix of 1st and 2nd shifts. First shift is 7AM-2PM and second shift is 2PM -9PM. MUST BE AVAILABLE FOR BOTH SHIFTS. The Front Desk Associate responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Job duties also include laundry and light cleaning. If you have a knack for customer service and would like to work in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Hotel Laundry
- Light Cleaning
Please submit your resumes thru really or apply in person at the property. Please do not call the hotel directly. Thank you!
Job Types: Full-time, Part-time
Pay: From $13.00 per hour
Benefits:
- Flexible schedule
Schedule:
- 8 hour shift
- Day shift
- Night shift
- Weekends as needed
Work Location: In person
Salary : $13
