Front Desk Attendant

Job Type: Part-Time
Pay: $13.00-$14.00 per hour
Schedule: 2nd shift, Weekend, and Holiday Availability

Job Summary

We are seeking a friendly, dependable, and customer-focused Front Desk Attendant to join our team. The Front Desk Attendant serves as the first point of contact for our guests and plays a key role in creating a positive guest experience. This position is responsible for guest check-ins and check-outs, reservations, handling guest inquiries, and assisting with daily hotel operations.

The ideal candidate has excellent communication skills, a positive attitude, and the ability to provide outstanding hospitality in a fast-paced environment.

Responsibilities

• Welcome guests in a friendly and professional manner.
• Complete guest check-ins and check-outs accurately and efficiently.
• Answer phone calls and assist guests with reservations and inquiries.
• Process payments and maintain accurate guest records.
• Resolve guest concerns and service requests promptly and professionally.
• Provide information about hotel amenities, local attractions, and area services.
• Balance cash drawers and complete shift reports.
• Communicate effectively with housekeeping and maintenance departments.
• Follow company policies, safety procedures, and confidentiality standards.
• Assist with maintaining a clean, organized, and professional front desk area.
• Perform other duties as assigned by management.

Qualifications

• High school diploma or equivalent preferred.
• Previous hotel, hospitality, customer service, or front desk experience preferred but not required.
• Strong communication and interpersonal skills.
• Basic computer and keyboarding abilities.
• Ability to handle multiple tasks in a fast-paced environment.
• Dependable attendance and punctuality.
• Ability to work evenings, weekends, and holidays as needed.
• Professional appearance and positive attitude.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift up to 25 pounds occasionally.
• Ability to use a computer, telephone, and standard office equipment.

Benefits

• Employee hotel discounts
• Flexible scheduling
• Opportunities for advancement and career growth
• Supportive team environment

Why Join Us?

At Quality Inn, we are committed to providing exceptional service to our guests while creating a positive and rewarding workplace for our team members. If you enjoy helping people and thrive in a hospitality environment, we'd love to hear from you.

Apply today and become part of our team!

Pay: $13.00 - $14.00 per hour

Expected hours: 16.0 – 24.0 per week

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Paid time off

Application Question(s):

• What shifts are you able to work? 1st shift (7am-3pm), 2nd shift (3pm-11pm), 3rd shift (11pm-7am)
• A guest approaches the front desk upset about an issue with their stay and begins speaking to you in a rude or disrespectful manner. How would you handle the situation while maintaining professionalism and providing guest service?
• What does a strong work ethic mean to you, and how do you demonstrate it in the workplace?

Work Location: In person

Benefits:

Salary : $13 - $14