What are the responsibilities and job description for the Night Auditor position at Quality Inn and Suites?
Job Overview
We are seeking a dedicated and detail-oriented Night Auditor to join our hospitality team. The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during night hours, providing exceptional customer service while managing front desk responsibilities. This position requires a blend of hospitality management skills, attention to detail, and the ability to handle guest relations effectively.
Duties
- Perform night audit functions, including balancing accounts and preparing financial reports for the day.
- Provide excellent customer service by addressing guest inquiries and resolving issues promptly.
- Manage front desk operations, including check-ins and check-outs, while maintaining accurate records.
- Handle multi-line phone systems and respond to calls with professionalism and courtesy.
- Assist guests with their needs, ensuring a pleasant stay and fostering positive guest relations.
- Maintain security protocols during night shifts to ensure guest safety and property security.
- Collaborate with other hotel departments to ensure seamless service delivery.
Qualifications
- Previous experience in hotel management or hospitality is preferred.
- Strong customer service skills with a focus on guest satisfaction.
- Familiarity with night audit procedures and hotel operations is advantageous.
- Bilingual or multilingual abilities are a plus for effective communication with diverse guests.
- Proficiency in using multi-line phone systems and front desk software.
- Excellent phone etiquette and interpersonal skills to enhance guest experiences.
- Ability to work independently during night shifts while managing multiple tasks efficiently.
- A background in resort or hospitality environments is beneficial. Join our team as a Night Auditor and contribute to creating memorable experiences for our guests while ensuring the efficient operation of our hotel during nighttime hours.
Job Type: Part-time
Pay: $12.00 - $14.00 per hour
Work Location: In person
Salary : $12 - $14