What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Quality Inn and Suites?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at a premier resort. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. As a Front Desk Agent, you will play a crucial role in enhancing the guest experience and maintaining the high standards of our establishment.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Check guests in and out efficiently while ensuring all information is accurate.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Provide information about the resort’s amenities, services, and local attractions.
- Manage phone calls with excellent phone etiquette, addressing inquiries and reservations.
- Process payments and maintain accurate records of transactions.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Assist in managing reservations through various booking systems.
- Maintain cleanliness and organization of the front desk area.
Skills
- Strong guest relations skills with an emphasis on customer service excellence.
- Previous experience in front desk operations within a hotel or resort setting is preferred.
- Multilingual abilities are a plus to cater to diverse guests.
- Proficient in hospitality management practices.
- Excellent phone etiquette and communication skills.
- Ability to handle multiple tasks efficiently in a fast-paced environment.
- Strong problem-solving skills to address guest concerns effectively.
- A friendly and approachable personality that reflects our commitment to hospitality.
Join us as we strive to create memorable experiences for our guests while fostering a positive work environment for our team members!
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Schedule:
- 8 hour shift
- Night shift
- Overnight shift
Ability to Commute:
- Columbus, NE 68601 (Required)
Ability to Relocate:
- Columbus, NE 68601: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $17
