What are the responsibilities and job description for the Hotel Front Desk position at Quality Inn and Suites?
Job Summary
The Hotel Front Desk Supervisor plays a crucial role in ensuring exceptional guest experiences at our establishment. This position involves overseeing front desk operations, managing staff, and maintaining high standards of guest services and relations. The ideal candidate will possess strong leadership skills, a passion for hospitality, and the ability to handle various tasks efficiently in a fast-paced environment.
Responsibilities
- Supervise daily front desk operations, ensuring smooth check-in and check-out processes.
- Train, mentor, and evaluate front desk staff to provide outstanding guest services.
- Address guest inquiries, concerns, and complaints promptly and professionally.
- Manage phone systems effectively to handle reservations and guest requests.
- Conduct night audits as required, ensuring accuracy in financial transactions and reporting.
- Collaborate with other departments to enhance the overall guest experience.
- Maintain knowledge of hotel services, local attractions, and events to assist guests.
- Ensure compliance with hotel policies and procedures while promoting a positive work environment.
Skills
- Strong background in guest services and guest relations within the hospitality industry.
- Proficiency in operating phone systems and handling reservations efficiently.
- Experience in hotel or resort management is preferred.
- Familiarity with night audit processes is an advantage.
- Excellent communication skills; multilingual abilities are a plus.
- Ability to work well under pressure while maintaining attention to detail.
- Strong leadership qualities with the ability to motivate and guide team members.
- A customer-focused mindset with a passion for providing exceptional hospitality experiences.
Job Types: Full-time, Part-time
Pay: From $12.50 per hour
Benefits:
- Flexible schedule
Application Question(s):
- What is your hourly pay expectation?
Experience:
- Hotel experience: 1 year (Preferred)
- Computer operation: 1 year (Preferred)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)
Ability to Relocate:
- Elko, NV 89801: Relocate before starting work (Required)
Work Location: In person
Salary : $13